Dezmand Bryant
Coushatta,LA
Summary
Dedicated Professional with 4+ years of experience in high-volume customer-facing environments. Proven track record in providing exceptional Customer Support and maintaining high standards for Written Communication. Skilled in Triage and workflow optimization to ensure seamless operations in a fast-paced SaaS-oriented ecosystem, with a focus on resolving complex user inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Sales Associate
HOPE PHARMACY
SHREVEPORT, LOUISIANA
07.2025 - Current
- Triage and organize high-priority inventory within specialized supply rooms, facilitating rapid retrieval to meet a 15-minute response time standard for team operations.
- Monitor stock levels for damage or defects and document issues for management to ensure compliance with internal quality standards.
- Manage product availability for customers by stocking shelves with critical merchandise and performing regular inventory audits.
- Contribute to sales growth by merchandising products attractively and optimizing the customer journey throughout the store.
- Resolve pricing inquiries by referencing official price lists and ensuring all merchandise is stamped with accurate data to prevent customer pain points.
Oversize Load Escorting
JWP Escorting
Coushatta, LA
10.2024 - 06.2025
- Escorted oversized and wide-load trucks to ensure safe transportation on public roads.
- Maintained constant communication with truck drivers using CB radio to coordinate movements.
- Monitored road conditions, traffic patterns, and hazards to prevent accidents.
- Assisted with route planning, including checking for low bridges, narrow roads, and construction zones.
Sales Associate
GNC LIVE WELL
SHREVEPORT, LOUISIANA
10.2020 - 02.2021
- Demonstrated product features and benefits through clear Written Communication and verbal presentations tailored to unique customer needs.
- Maintained up-to-date knowledge of store merchandise and compliance policies to act as a subject matter expert for incoming inquiries.
- Provided accurate technical information about products, prices, and services to resolve customer issues and improve satisfaction scores.
- Contributed to a high-performance culture by meeting rapid response goals and assisting in building the customer support function locally.
Stocker
WALMART
SHREVEPORT, LOUISIANA
05.2019 - 12.2019
- Monitored high-volume inventory flow to ensure zero downtime in product availability for the customer support team.
- Documented stock discrepancies and quality issues, collaborating with logistics partners to resolve supply chain bottlenecks.
- Triage large shipments by priority and department to maintain an organized and efficient warehouse environment.
- Supported store-wide inventory management initiatives, leveraging critical thinking to optimize storage space and retrieval times.
Education
Bachelor's Degree - Business Administration and Management
Southern Arkansas University
Magnolia, AR12-2026
Associates - Business Administration And Management
Bossier Parish Community College
Bossier City, LASkills
- Customer Success & Communication: Customer Support, Written Communication, Triage, HubSpot, Feedback implementation, Effective communication
- Technical Tools & Platforms: SaaS, Pylon, Slack, SOC 2, ISO 27001
- Operations & Compliance: Inventory Management, Sales Forecasting, Critical thinking, Document, Monitor, Resolve, Contribute
Languages
English - Professional
Spanish - Limited
Timeline
Sales Associate
HOPE PHARMACY
07.2025 - Current
Oversize Load Escorting
JWP Escorting
10.2024 - 06.2025
Sales Associate
GNC LIVE WELL
10.2020 - 02.2021
Stocker
WALMART
05.2019 - 12.2019
Bachelor's Degree - Business Administration and Management
Southern Arkansas University
Associates - Business Administration And Management
Bossier Parish Community College