Dezmon Bradshaw
RALEIGH,NC
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in solving product issues with dedication to increasing productivity through close analysis of project tasks. Proven history of increasing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Resolution Representative
Wells Fargo
Raleigh, NC
08.2022 - Current
- Negotiated payments with customers that led to the collection of $20,636,000 in delinquent payments.
- Executed the creation of the P&P data visualization tool using excel and SQL which decreased employee call errors by 16%.
- Scheduled incremental tests and rollouts for the newly created P&P Infographic template.
- Collaborated with senior managers and relevant stakeholders on ways to increase the 2025 company global survey results.
- Improved agent productivity by 15% through the creation of the docuaid documentation template.
Financial Representative Intern
Northwestern Mutual
Huntington, WV
03.2022 - 07.2022
- Communicated complex financial strategies to clients resulting in the assessment of 705,000 in client financial forecasting.
- Developed and fostered relationships with clients that led to $654,360 in whole/variable life insurance sales.
- Planned, budgeted, presented daily insurance presentations to clients.
- Analyzed personalized budgets and identified inefficiencies in client spending, saving, and investing.
- Communicated financial progress and roadblocks to clients, ensuring personal goals are met.
Resident Advisor
University Of Charleston
Charleston, WV
07.2020 - 05.2021
- Oversaw daily standup meeting with staff to ensure residents maintained minimum health and safety requirements.
- Managed communication across residents and staff on proper situation de-escalation techniques.
- Increased community activity engagement by 52% through interactive educational programming.
- Oversaw an 8-member RA team, slashing COVID exposure by 78% with strategic social distancing measures.
Education
Bachelor of Science - Political Science
University of Charleston
Charleston, WVAssociate of Science - Business Administration
University of Charleston
Charleston, WVSkills
- Communication
- Productivity Improvement
- Strategic Planning
- Risk Management
- Root Cause Analysis
Certification
- Project Management Professional (PMP)
- Whole & Variable Life Insurance Producer (West Virginia)
- Microsoft Office Certified
Timeline
Account Resolution Representative
Wells Fargo
08.2022 - Current
Financial Representative Intern
Northwestern Mutual
03.2022 - 07.2022
Resident Advisor
University Of Charleston
07.2020 - 05.2021
Bachelor of Science - Political Science
University of Charleston
Associate of Science - Business Administration
University of Charleston