MIRA GABRA
Fort Mill,USA
Summary
Results-driven professional specializing in organization and reliability within high-pressure environments. Demonstrated success in surpassing productivity and quality benchmarks in account monitoring and investigations. Committed to teamwork and collective goal achievement, with a proactive approach to additional responsibilities. Dedicated to continuous education to enhance skills in a dynamic setting.
Overview
6
6
years of professional experience
Work History
Account Resolution Representative
Wells Fargo Corporation
Charlotte, NC
03.2022 - Current
- Conducted incoming and outbound collection calls to facilitate timely payments and resolve overdue balances.
- Created and managed project plans, timelines, and budgets to ensure successful execution of initiatives.
- Responded to customer inquiries via phone and written correspondence regarding benefits, eligibility, and claims.
- Developed comprehensive reports to support management in making data-driven decisions.
- Enhanced client retention by fostering strong relationships and delivering tailored solutions.
- Addressed customer complaints efficiently to restore confidence and minimize business loss.
Motor Transport Operator
Army National Guard
Laurens, SC
02.2020 - Current
- Delivered critical support during emergencies through quick thinking and decisive actions.
- Maintained proficiency in tactical planning and convoy defense techniques.
- Coordinated efficient routes to optimize delivery scheduling and enhance daily performance.
- Supervised operations of vehicles for transportation of personnel and cargo.
Surveillance Operator
US Army Active Duty
Harlingen, Texas
10.2024 - 12.2025
- Monitored surveillance systems at checkpoints to identify suspicious activity.
- Prepared incident reports detailing findings for subsequent investigations.
- Utilized surveillance equipment to track suspicious behavior at border crossings.
- Participated in training programs to enhance understanding of Customs policies and procedures.
Education
Bachelor of Arts - Liberal Studies With A Focus in Criminal Justice
University of South Carolina - Columbia
Columbia, SC12.2023
Skills
- Customer relations and client services
- Project planning and time management
- Paperwork processing and filing
- Customer support and complaint resolution
- Policies and procedures adherence
- Suspicious activity detection
Languages
Arabic
Native/ Bilingual
Clearance
Secret
References
References available upon request.
Timeline
Surveillance Operator
US Army Active Duty
10.2024 - 12.2025
Account Resolution Representative
Wells Fargo Corporation
03.2022 - Current
Motor Transport Operator
Army National Guard
02.2020 - Current
Bachelor of Arts - Liberal Studies With A Focus in Criminal Justice
University of South Carolina - Columbia
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