Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Tomberlin

Asheville,NC

Summary

Dynamic Account Resolution Representative and Collection Manager with a proven track record at Carolina Finance and Regional Acceptance. Excelled in client relationship building and debt collection, boosting recovery rates significantly. Known for exceptional documentation skills and a goal-oriented mindset, adept at fostering client trust and negotiating payment solutions. Balances a keen eye for detail with effective communication to achieve and surpass targets.

Overview

35
35
years of professional experience

Work History

Account Resolution Representative

Carolina Finance
05.2008 - Current
  • Documented all actions performed and interactions with customers.
  • Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
  • Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Collections Manager

Regional Acceptance
03.1990 - 01.2008
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Collaborated on collection and dispute resolution issues.

Education

High School Diploma -

ERWIN HIGH SCHOOL
Asheville, NC
06.1983

Skills

  • Documentation skills
  • Claims processing
  • Goal-oriented mindset
  • Data entry
  • Decision-making
  • Goals and performance
  • Reliability

Adaptability and flexibility

  • Data entry skills
  • Financial collections

Timeline

Account Resolution Representative

Carolina Finance
05.2008 - Current

Collections Manager

Regional Acceptance
03.1990 - 01.2008

High School Diploma -

ERWIN HIGH SCHOOL

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Sandra Tomberlin