Dezmon Mcclain
Detroit,MI
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Office Manager
Shadows O. Bedell,DDS
Detroit, Michigan
11.2016 - 10.2026
- Managed daily operations for dental office and coordinated front desk workflow.
- Scheduled patient appointments and balanced provider calendars.
- Verified insurance information and processed patient billing records.
- Credentialing doctors for different insurance plans
- Train new hires
- Billing of all sorts for insurance including predetermination for prior authorization
- Executed high-quality X-ray procedures to support dental assessments.
- Trained front office staff on procedures and communication standards.
- Ordered office supplies and monitored inventory for practice needs.
- Handled patient calls, questions, and appointment reminders.
- Supported dentist with administrative tasks and team coordination.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
Office Manager
Best Urgent Care
Redford, Michigan
06.2014 - 10.2016
- Managed daily operations for dental office and coordinated front desk workflow.
- Scheduled patient appointments and balanced provider calendars.
- Verified insurance information and processed patient billing records.
- Roomed patients and prepared exam rooms for clinic visits.
- Recorded vital signs and updated electronic medical records.
- Assisted providers with examinations and minor procedures.
- Scheduled appointments and managed patient phone calls.
- Collected specimens and prepared samples for lab testing.
- Reviewed charts and verified insurance and referral details.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Northpoint foot and ankle
West Bloomfield, Michigan
05.2008 - 09.2012
- Managed daily operations for dental office and coordinated front desk workflow.
- Scheduled patient appointments and balanced provider calendars.
- Verified insurance information and processed patient billing records.
- Prepared treatment rooms for podiatry clinic examinations and procedures.
- Sterilized instruments and maintained clinical supply organization.
- Assisted podiatrist with patient care during foot and ankle visits.
- Recorded patient histories and updated medical charts accurately.
- Scheduled appointments and managed front desk patient flow.
- Collected vital signs and prepared patients for treatment.
- Educated patients on foot care, footwear, and aftercare instructions.
- Supported billing, referrals, and office communication for clinic operations.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Assisted Podiatrist with patient examinations and treatments, including wound care and nail trimming.
- Maintained clean surgical area for procedures using aseptic techniques.
- Assisted in minor surgical procedures.
Education
Medical Assistant - Medical Assistant
Everest Institute
Detroit, MI 10.2007 - 06.2008
Murray Wright High School
Detroit, MISkills
- Dental billing
- Insurance credentialing
- Electronic records
- X-ray imaging
- Appointment scheduling
- Patient scheduling
- Team leadership
- Staff training
- Problem solving
- Computer skills
- Dependability
- Excellent communication
- First Aid/CPR
Timeline
Office Manager
Shadows O. Bedell,DDS
11.2016 - 10.2026
Office Manager
Best Urgent Care
06.2014 - 10.2016
Medical Assistant
Northpoint foot and ankle
05.2008 - 09.2012
Medical Assistant - Medical Assistant
Everest Institute
10.2007 - 06.2008
Murray Wright High School