Vicki Taylor
Paragould,AR
Summary
Dental office manager with experience in practice management, staff supervision, insurance claims, and accounts receivable. Maintains organized, efficient daily operations with a patient-focused workflow. Retired from Dr. Justin McGarity’s office in December 2025; seeking a part-time role using insurance and billing strengths.
Overview
20
20
years of professional experience
Work History
Office Manager
Dr. Justin McGarity DDS
Paragould, Arkansas
07.2015 - 12.2025
- Supported daily office operations for Dr. Justin McGarity's practice.
- Coordinated patient appointment confirmations and calendar changes.
- Answered front desk calls, messages, and visitor check-ins.
- Maintained confidential patient records and office documentation.
- Processed billing, payments, and insurance paperwork.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created and submitted claims. Fixed any claim issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and tracked inventory for office needs.
- Trained new employees on office procedures and scheduling systems.
- Supported staff communication and resolved office workflow issues.
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Recruited, interviewed and selected employees to fill vacant roles.
Clinical Coordinator
Star Dental
Colorado Springs, Colorado
05.2013 - 01.2015
- Coordinated patient scheduling across Star Dental clinical appointments and treatment plans.
- Reviewed dental charts, records, and consent forms for appointment readiness.
- Communicated with patients about procedures, preparation, and follow-up instructions.
- Supported dentists and hygienists with chairside clinical workflow and room turnover.
- Managed supply inventory for dental instruments, materials, and sterilization needs.
- Trained staff on office procedures, patient service, and clinical coordination practices.
- Managed patient flow and directed assistants and doctors to ensure dental assignments are completed on time.
- Provided guidance and support to team members regarding clinical best practices.
- Developed and implemented clinical protocols, policies, and procedures.
Office Manager
Dr. Butch Hamlett DDS
Paragould, Arkansas
03.2006 - 08.2010
- Managed daily office operations for Dr. Butch Hamlett's practice.
- Coordinated patient scheduling, confirmations, and calendar updates.
- Handled front desk calls, messages, and visitor check-ins.
- Maintained confidential patient files and office records.
- Ordered supplies and tracked inventory for office needs.
- Processed billing, payments, and insurance paperwork.
- Created and submitted claims. Fixed any claim issues.
- Supported staff communication and resolved office workflow issues.
- Trained new employees on office procedures and scheduling systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assisted doctor at chairside when needed.
Education
Arkansas State University
Jonesboro, ARSkills
- Practice management
- Dental billing
- Insurance claims
- Medical records
- Appointment scheduling
- Accounts receivable
- Accounts payable
- Staff supervision
- Inventory control
- Problem solving
- Effective communication
- Conflict resolution
- Financial accounting
- Banking operations
- Staff training
- Credit and collections
Timeline
Office Manager
Dr. Justin McGarity DDS
07.2015 - 12.2025
Clinical Coordinator
Star Dental
05.2013 - 01.2015
Office Manager
Dr. Butch Hamlett DDS
03.2006 - 08.2010
Arkansas State University