Dezmonique Pullen
Duluth,GA
Summary
Dedicated customer service representative with proven skills in complaint resolution, active listening, and task prioritization. Committed to enhancing customer satisfaction through effective problem-solving and communication.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Georgia Natural Gas
Peachtree Corners, GA
12.2025 - Current
- Facilitated effective communication with customers to clarify billing and service-related inquiries.
- Clarified service offerings and promotions, ensuring customers received reliable and relevant information.
- Investigated and resolved customer issues promptly, contributing to increased customer satisfaction.
- Captured comprehensive customer interaction data in CRM system for efficient reference and issue resolution.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Warehouse Stow Associate
Amazon
Stone Mountain, GA
11.2020 - 08.2025
- Managed accurate processing of incoming inventory with handheld scanners, enhancing stowing efficiency.
- Systematically organized products in specified areas to enhance space optimization and accessibility in fulfillment center.
- Coordinated efforts with team members to maintain rigorous safety measures and improve overall operational effectiveness.
- Facilitated onboarding of new associates by instructing on best practices for stowing and inventory management processes.
Customer Service Representative
Department Of Drivers Services
Conyers, GA
09.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Warehouse Worker
Mud Pie
Stone Mountain, GA
06.2017 - 09.2019
- Implemented safety protocols, ensuring compliance with OSHA regulations during daily operations.
- Coordinated inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Trained new employees on warehouse procedures, fostering a culture of safety and efficiency.
- Developed standardized operating procedures that enhanced overall warehouse productivity and performance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-2009
Skills
- Customer service
- Active listening
- Call center experience
- Complaint resolution
- Payment processing
- De-escalation techniques
- Task prioritization
- Shipping procedures
- Call escalation
- Professionalism
- Problem-solving skills
- Heavy lifting
- Safety training
- Warehouse logistics
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Georgia Natural Gas
12.2025 - Current
Warehouse Stow Associate
Amazon
11.2020 - 08.2025
Customer Service Representative
Department Of Drivers Services
09.2019 - 10.2020
Warehouse Worker
Mud Pie
06.2017 - 09.2019
High School Diploma -
Oakland High School