Dezrion Watts
Cincinnati,OH
Summary
Dedicated and experienced professional with over 10 years in customer service, administrative support, and education. Skilled in handling diverse responsibilities, from managing front desk operations to providing direct classroom support for students with special needs. Recognized for adaptability, problem-solving skills, and a strong commitment to delivering high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Education 1:1 Paraprofessional
Mt. Healthy North Elementary
Cincinnati, Ohio
08.2022 - Current
- Ensured that all safety regulations were followed in the classroom environment.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Supervised students during non-instructional times, including lunch and recess.
- Provided clerical support to teachers, such as laminatingand organizing materials.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Assisted in the implementation of educational programs for special needs children.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Helped implement behavior management strategies for individual students.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Implemented behavior management strategies designed by special education staff members.
Paraprofessional
Nwlsd
Cincinnati, OH
08.2021 - 02.2022
- Distributed textbooks, workbooks, papers, and pencils to students.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Run small learning groups
- Help Teacher collect data on student
Administrative Receptionist
Consolidated Packaging Group
Cincinnati, OH
09.2019 - 10.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Received and routed business correspondence to correct departments and staff members.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept records in Excel to maintain data by entering and updating information.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
FOH Supervisor
Smoq BBQ
Cincinnati, OH
08.2015 - 07.2019
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Supervised staff of up too 10 servers while serving tables and maintaining inventories.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Team Associate
Panera Bread
Cincinnati, OH
10.2014 - 08.2015
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Used POS system to enter orders, process payments, and issue receipts.
- Prepared beverages and filled food orders for customers.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Assisted customers in choosing menu items by providing food complementing information.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones.
- Assisted guests, including offering personable greetings and taking orders.
Waiting Staff
Four Bridges Club House
Cincinnati, Ohio
05.2014 - 10.2014
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
- Ensured exceptional guest experiences through attentive service.
- Greeted customers and answered any questions.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Waitress
Cheddar's Scratch Kitchen
Cincinnati, Ohio
07.2013 - 05.2014
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Associate Cashier
Ponderosa Steakhouse
Cincinnati, OH
01.2013 - 07.2013
- Reviewed weekly sales circulars and monitored price changes.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with 95% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Worked closely with Servers to solve problems and handle customer concerns.
Deli Associate
Mainstreet Market
Cincinnati, OH
11.2011 - 01.2013
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Education
High School Diploma -
Northwest High School
Cincinnati, OH06-2011
Skills
Customer Service & Administrative Skills
Customer/client relations
Telephone & multi-line systems
Office administration & documentation
Mail handling & scheduling
Guest relations management
Education & Classroom Support
Special education assistance
1:1 student support
Behavioral management
Lesson reinforcement
Communication & de-escalation techniques
Food & Beverage Service
High-volume dining experience
Food and beverage pairings
Order accuracy & POS systems
Kitchen staff coordination
Other Key Skills
Training and mentoring staff
Cash handling & payment processing
Multi-tasking & problem-solving
- Behavior management
Languages
English
Full Professional
Certification
- ParaPro Asses
- CPI
References
References available upon request.
Timeline
Special Education 1:1 Paraprofessional
Mt. Healthy North Elementary
08.2022 - Current
Paraprofessional
Nwlsd
08.2021 - 02.2022
Administrative Receptionist
Consolidated Packaging Group
09.2019 - 10.2020
FOH Supervisor
Smoq BBQ
08.2015 - 07.2019
Team Associate
Panera Bread
10.2014 - 08.2015
Waiting Staff
Four Bridges Club House
05.2014 - 10.2014
Waitress
Cheddar's Scratch Kitchen
07.2013 - 05.2014
Associate Cashier
Ponderosa Steakhouse
01.2013 - 07.2013
Deli Associate
Mainstreet Market
11.2011 - 01.2013
High School Diploma -
Northwest High School