Deztynee Deltoro-Diaz
Reading,PA
Summary
Dynamic bartender experienced in delivering exceptional customer service and creating memorable experiences. Skilled in multitasking, effective communication, and maintaining cleanliness in high-volume environments. As well as having Experience with leading restaurant teams and banquet teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Tophers Bar
Reading, PA
03.2015 - Current
- Crafted diverse cocktail menus while maintaining high standards of quality and presentation.
- Managed inventory levels, ensuring timely ordering and minimizing waste through effective stock rotation.
- Implemented cleanliness protocols to maintain a safe and hygienic bar environment in compliance with health regulations.
- Developed relationships with regular patrons, enhancing loyalty through personalized service experiences.
- Resolved customer complaints effectively, ensuring positive outcomes that improved overall guest satisfaction ratings.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Smokey Bones Bar & Fire Grill
Wyomissing, PA
01.2022 - 04.2026
- Delivered exceptional customer service by providing prompt beverage preparation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cheers American Bistro
Restaurant Manager
Reading, PA
02.2015 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Banquet Manager
Doubletree Hilton
Reading, PA
02.2015 - 04.2023
- Directed banquet operations, ensuring seamless execution of events and superior guest experiences.
- Coordinated with culinary team to design customized menu options for diverse client needs.
- Trained and mentored staff on best practices in service delivery and event management.
- Developed and implemented standard operating procedures to enhance efficiency and consistency.
- Oversaw inventory management, ensuring adequate supplies for events while minimizing waste.
- Resolved guest concerns promptly, maintaining high satisfaction levels and fostering repeat business.
- Directed and managed banquet functions for up to 1000-person functions
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Supervised and mentored kitchen and serving staff.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Catering Manager
VIVA
Wyomissing, PA
10.2015 - 12.2017
- Led catering operations, ensuring timely delivery and exceptional service quality across multiple events.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
High School Diploma -
Reading Area Community College
Reading, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Alcohol awareness
- Food service
- New hire training
- Food running
- Staff management
- Performance improvement
- Salesmanship
- Inventory
Certification
- First Aid/CPR Certified
- RAMP Certified
- TIP Certified
Timeline
Bartender
Smokey Bones Bar & Fire Grill
01.2022 - 04.2026
Catering Manager
VIVA
10.2015 - 12.2017
Bartender
Tophers Bar
03.2015 - Current
Cheers American Bistro
Restaurant Manager
02.2015 - 04.2023
Banquet Manager
Doubletree Hilton
02.2015 - 04.2023
High School Diploma -
High School Diploma -
Reading Area Community College