DEZZ FOXX
Orange Park
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills honed at Navy Exchange. Proven ability to exceed sales targets through effective vehicle assessments and service recommendations. Skilled in multitasking and organization, ensuring high customer satisfaction and fostering long-term relationships built on trust.
Overview
14
14
years of professional experience
Work History
Service Advisor
Navy Exchange
08.2017 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Customer Service Representative
Dive Oahu
08.2014 - 08.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Kennel Technician
Best Friends Veterinary Medical Center
06.2011 - 07.2014
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Education
GED -
ROCKDALE CAREER ACADEMY
Conyers, GA02-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Service estimates
- Service recommendations
Timeline
Service Advisor
Navy Exchange
08.2017 - Current
Customer Service Representative
Dive Oahu
08.2014 - 08.2016
Kennel Technician
Best Friends Veterinary Medical Center
06.2011 - 07.2014
GED -
ROCKDALE CAREER ACADEMY
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