Dezzarai Rodriguez

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Detailed payment options and explained price, receipt and billing details to customers.
• Documented and detailed calls and complaints using call center's CRM database.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Create what is called non-routines for the mechanics so they would be able to work on aircraft
• Work on split screens switching through with different programs running at once for instance FAA, SAFE, PENTAGON & ASP many more in a timely manner
• Audit task cards with stamp and sign them off in the system once completed
• Create sign in & out spread sheets in Excel and updated when needed throughout the week and months.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments therefore if needed then further action was to be taken
• Check to ensure that appropriate changes were made to resolve customers concerns
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Greeting customers and thanking them for their business
• Accepting as well as completing deposits and withdrawal request
• Answering the phone timely and professionally
• Following company identification policies at all times.