Miranda Puebla
Houston
Summary
Adept at fostering positive customer experiences. Skilled in Microsoft Office and multitasking, my background includes training personnel and enhancing sales processes at Max Auto Glass, demonstrating a blend of technical proficiency and interpersonal savvy. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Home Depot Store 1326
10.2020 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Small Business Sales Representative
Max Auto Glass
11.2018 - 04.2019
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Fast Food Cashier
Dairy Land
02.2018 - 03.2018
- Operated and sanitized kitchen and food preparation equipment.
- Made change and issued receipts or tickets to customers for each transaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Cosmetology Certificate - Cosmetology
Houston Training Schools
Houston, TX05-2024
High School Diploma -
Northside High School
Houston, TX06-2019
Skills
- Bilingual (English) (Spanish)
- Account updating
- Complaint resolution
- Multitasking and organization
- Professional telephone demeanor
- Filing
- Email management
- Document control
- Microsoft Excel
- Typing proficiency
- Spreadsheets
- Microsoft Office Suite
- Computer proficiency
- Research
Timeline
Customer Service Representative
The Home Depot Store 1326
10.2020 - Current
Small Business Sales Representative
Max Auto Glass
11.2018 - 04.2019
Fast Food Cashier
Dairy Land
02.2018 - 03.2018
Cosmetology Certificate - Cosmetology
Houston Training Schools
High School Diploma -
Northside High School
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