Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Hugo Tovar

Orlando,FL
Hugo Tovar

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Food Delivery Driver at PR FOOD Logistic LLC to Cell Phone Technician at Fix By Us Sand Lake. Leveraged quick learning abilities to streamline repair processes, boosting service efficiency. Skilled in utilizing GPS systems and advanced diagnostic tools, consistently enhancing customer satisfaction and loyalty.

Overview

18
years of professional experience
1
Certification

Work History

PR FOOD Logistic LLC

Food Delivery Driver
09.2022 - Current

Job overview

  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Uber

Uber
09.2019 - 08.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

    • Fix By Us Sand Lake

    Cell Phone Technician
    02.2018 - 04.2019

    Job overview

  • De-soldered and re-soldered connections between parts and motherboard.
  • Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
  • Streamlined repair processes for improved service turnaround times, utilizing advanced diagnostic tools.
  • Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.

    • GSM World Xpress

    Owner
    04.2009 - 03.2017

    Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

    • CORPOELEC-Venezuela

    Journalist
    02.2007 - 03.2009

    Job overview

  • Wrote, edited and produced stories for Internet and digital channels.
  • Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
  • Researched and gathered information to develop accurate and credible stories.
  • Developed story ideas and conducted interviews with industry experts and celebrities.

    • Education

    Lab Tech
    Caracas Venezuela

    Cell Phone Tec from Tecno
    02.2009

    University Overview

    School of Photography Roberto Mata
    Caracas Venezuela

    Digital Photograph
    04.2008

    University Overview

    Santa María University
    Caracas Venezuela

    Diploma from Sport Marketing
    03.2008

    University Overview

    Santa Maria University
    Caracas Venezuela

    Journalism And Mass Communication from Journalism And Mass Communication
    08.2006

    University Overview

    Unidad Educativa Juan Pablo II
    Caracas Venezuela

    High School Diploma
    07.1999

    University Overview

    Skills

    • Problem-Solving
    • Customer Service
    • Quick Learner
    • Hardworking and Responsible

    Certification

    Social media network

    Cellphone tec

    Languages

    Spanish
    Native or Bilingual
    English
    Limited Working

    Timeline

    Food Delivery Driver
    PR FOOD Logistic LLC
    09.2022 - Current
    Uber
    Uber
    09.2019 - 08.2022
    Cell Phone Technician
    Fix By Us Sand Lake
    02.2018 - 04.2019
    Owner
    GSM World Xpress
    04.2009 - 03.2017
    Journalist
    CORPOELEC-Venezuela
    02.2007 - 03.2009
    Lab Tech
    Cell Phone Tec from Tecno
    School of Photography Roberto Mata
    Digital Photograph
    Santa María University
    Diploma from Sport Marketing
    Santa Maria University
    Journalism And Mass Communication from Journalism And Mass Communication
    Unidad Educativa Juan Pablo II
    High School Diploma

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