Charise Harden
Sherman,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Food Delivery Driver
DoorDash
01.2021 - Current
- Navigated efficiently through various routes for timely food deliveries
- 4.92 Star Customer Ratings - Top Dasher
- Number of times customers thought I went “Above and Beyond” - 19
Patient Coordinator
Stanton Optical
02.2018 - 07.2020
- Successfully coordinated patient care for 25+ patients daily Developed and implemented an efficient patient scheduling system, reducing wait times by 25%, while maintaining key performance metrics above corporate requirements, demonstrating commitment to achieving and exceeding operational goals
- Accurately recorded and updated patient demographics and insurance details in the electronic system, ensuring data integrity and confidentiality
- Explained patients' insurance benefits, addressing inquiries about deductibles, co-pays, and allowances to enhance understanding and satisfaction
Server
Chili's Grill & Bar
08.2014 - 08.2017
- Efficiently managed tables, orders, food delivery, and payments, ensuring organizational excellence
- Collaborated with kitchen and servers to streamline service for prompt food delivery and satisfaction
- Adapted swiftly to challenges, resolving issues creatively for a seamless dining experience and confidently communicated for upselling and positive interactions
Inbound Customer Service Representative
Cigna
10.2012 - 04.2014
- Appointed to multiple dedicated accounts, from The University of Colorado, Chase Bank HRA, HSA, and FSA accounts, and Open Enrollment, while effectively managing inbound customer calls with accuracy and professionalism, addressing a wide range of medical and insurance-related questions and concerns
- Ensured strict adherence to healthcare regulations and company policies, prioritizing data security and maintaining patient confidentiality at all times
- Displayed exceptional empathy and active listening skills, fostering positive relationships and trust in the company's services, while identifying opportunities to improve call handling efficiency, resulting in reduced average call times and increased customer satisfaction
Server
Cotton Patch Cafe
08.2005 - 09.2012
Education
Google IT Support Professional Certificate - IT Support
Merit America
Online10.2023
Certificate - Dental Assisting
Grayson County College
Denison, TX05.2012
Skills
- Technical Support & Troubleshooting
- Ticketing System
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
- Advanced Typist 60WPM
- De-escalation
- Customer Communication
- Problem-Solving
- Hardworking and Responsible
- Decision-Making
- Dedicated Team Player
- Time Management
- Relationship Building
- Conflict Resolution
- Adaptability
- Effective Communication
- Interpersonal Skills
- Active Listening
- Problem Solving
- Reliability
Timeline
Food Delivery Driver
DoorDash
01.2021 - Current
Patient Coordinator
Stanton Optical
02.2018 - 07.2020
Server
Chili's Grill & Bar
08.2014 - 08.2017
Inbound Customer Service Representative
Cigna
10.2012 - 04.2014
Server
Cotton Patch Cafe
08.2005 - 09.2012
Google IT Support Professional Certificate - IT Support
Merit America
Certificate - Dental Assisting
Grayson County College
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Ryan FoleyRyan Foley
Delivery Driver at DoorDashDelivery Driver at DoorDash
Jeffrey Isaiah EscobarJeffrey Isaiah Escobar
Dasher at DoorDashDasher at DoorDash
Lakeacher WebsterLakeacher Webster
Independent Contractor at DoordashIndependent Contractor at Doordash
Brandon HarmonBrandon Harmon
Diesel Technician Internship at RDO EquipmentDiesel Technician Internship at RDO Equipment