Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Brazoban

Charlotte Court House,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Food Delivery Driver

DoorDash
Charlotte, NC
11.2021 - Current
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Maintained consistent on-time delivery record with 85% of orders arriving ahead of schedule.

Wine Sales Associate and Merchandising

Total Wine & More
Charlotte, NC
01.2021 - Current
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in shelf and online products.
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions

Self Employed

Drafting Solutions
Charlotte, NC
02.2015 - 02.2022
  • Develop CAD drawings from hand sketches, verbal instructions and site visits.
  • Oversight drafting teams completing simultaneous projects, successfully meeting key milestones.
  • Consulting with project managers, design consultants and sub-contractors to produce and alter drawings.
  • Use computer-aided design software to prepare blueprints and schematics.
  • Rendered schematics for over 50 designs in Autodesk AutoCad to produce 2D and 3D models.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Identified issues, analyzed information and provided solutions to problems

Inbound and Outbound Customer Service Rep

Verizon
Orlando, FL
05.2005 - 02.2007
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Drove operational improvements which resulted in savings and improved profit margins
  • Developed and maintained courteous and effective working relationships

Education

Associate of Science - Computer Science

Central Piedmont Community College
Charlotte, NC
01.2016

Real Estate Prelicensing Certification - Real Estate

Superior School of Real Estate
Charlotte NC
04.2022

Associate of Science - Computer Aided Drafting And Design

Valencia College
Orlando, FL
05.2006

Skills

  • Client Relations
  • Verbal and Written Communication
  • Contract Preparation
  • Sales Promotion
  • Sales Dedication
  • Microsoft Windows and Office
  • Customer Service Support
  • Technical Troubleshooting
  • Online Chat Support
  • Remote Technical Support
  • Microsoft Excell Software Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Food Delivery Driver

DoorDash
11.2021 - Current

Wine Sales Associate and Merchandising

Total Wine & More
01.2021 - Current

Self Employed

Drafting Solutions
02.2015 - 02.2022

Inbound and Outbound Customer Service Rep

Verizon
05.2005 - 02.2007

Associate of Science - Computer Science

Central Piedmont Community College

Real Estate Prelicensing Certification - Real Estate

Superior School of Real Estate

Associate of Science - Computer Aided Drafting And Design

Valencia College

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John Brazoban