Christina Williams
Altamonte Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Salon Manager
Kani Salon Suites
11.2022 - Current
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Monitored stock of products and ordered supplies.
- Advertised salon services on social media platforms.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Reimbursement Case Manager
CareMetx, LLC
02.2018 - 09.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Updated patient records with accurate, current insurance policy information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Inbound Membership Service Representative
AAA The Auto Club Group
06.2017 - 02.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Online Call Center Consultant
Frontier Communications/Sykes
11.2015 - 06.2017
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
Retail Sales Associate
Plato's Closet
02.2015 - 11.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High school diploma -
Crooms Academy Of Information Technology
Sanford, FL05.2015
Skills
- Insurance Verification
- Case Management
- Customer support
- Retail sales
- Medical Records Management
- Eligibility Assessments
- Financial Support
- Patient and Family Liaison
Timeline
Assistant Salon Manager
Kani Salon Suites
11.2022 - Current
Reimbursement Case Manager
CareMetx, LLC
02.2018 - 09.2022
Inbound Membership Service Representative
AAA The Auto Club Group
06.2017 - 02.2018
Online Call Center Consultant
Frontier Communications/Sykes
11.2015 - 06.2017
Retail Sales Associate
Plato's Closet
02.2015 - 11.2015
High school diploma -
Crooms Academy Of Information Technology
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