Open To Work
Hi, I’m
Lisa Conklin
West Yarmouth
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Committed Healthcare Professional with experience in providing support and services to diverse populations. Skilled in case management, facilitating access to healthcare services, and advocating for individual and community needs. Demonstrated ability to collaborate effectively with healthcare professionals to implement community health initiatives. Made significant contributions to improving health outcomes and increasing awareness on preventive care in previous roles.
Overview
18
years of professional experience
1
Certificate
4046
years of post-secondary education
Work History
City Block HealthBarnstable
Senior Community Health Partner
08.2023 - 04.2026
Job overview
- Provided comprehensive case management services to a caseload of 150 clients, ensuring their needs were met and goals were achieved
- Conducted thorough assessments to identify client strengths, needs, and barriers to develop individualized care plans
- Collaborated with interdisciplinary teams including therapists, healthcare providers, and community resources to coordinate services for clients
- Advocated for clients' rights and access to necessary resources by liaising with government agencies, schools, and other organizations
- Monitored client progress regularly through home visits, phone calls, and meetings to evaluate the effectiveness of interventions
- Assisted clients in accessing housing assistance programs such as Section 8 vouchers or transitional housing options
- Provided crisis intervention support during emergencies or high-stress situations by implementing appropriate strategies
- Maintained accurate and up-to-date documentation of all client interactions using electronic record-keeping systems
- Facilitated group therapy sessions focused on topics such as anger management, coping skills development, or substance abuse recovery
- Conducted comprehensive assessments to identify clients' needs, strengths, and goals, developing personalized treatment plans to address their unique situations
- Collaborated with interdisciplinary teams to coordinate and implement holistic care plans, ensuring a comprehensive approach to clients' well-being
- Advocated for clients' rights and access to resources, working closely with community organizations, government agencies, and healthcare providers
- Empowered clients to develop coping mechanisms and resilience, fostering their ability to navigate life's challenges and improve overall well-being
- Provided psychoeducation to clients and their families, equipping them with the knowledge and skills to better understand and manage their mental health
- Assisted clients in accessing and navigating social services, including housing assistance, financial aid, and healthcare resources
- Engaged in ongoing professional development, attending workshops and training sessions to stay updated on the latest counseling techniques and therapeutic interventions
- Participated in case conferences and supervision sessions, contributing to a collaborative and supportive work environment
- Provided culturally competent counseling services, recognizing and respecting the diverse backgrounds and identities of clients
- Assisted clients in developing and achieving realistic and measurable goals, promoting a sense of empowerment and self-efficacy
- Collaborated with other social workers, psychologists, and healthcare professionals to ensure integrated and coordinated care for clients
- Demonstrated empathy and active listening skills, creating a trusting and therapeutic relationship with clients to facilitate positive change
- Participated in regular supervision and peer consultation to enhance clinical skills and ensure the delivery of ethical and client-centered services
Big LotsDennisport
Service Manager
07.2020 - 08.2023
Job overview
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
Urology Associates of Cape CodHyannis
New Patient Coordinator
02.2023 - 07.2023
Job overview
- Processed all new patient paperwork and entered it into eClinicalworks.
- Verified medical insurance coverage and benefits for each patient.
- Utilized online tools to determine authorization requirements
- Answered incoming phone and email requests promptly and professionally
- Scheduling, rescheduling, and canceling of patient appointments as required
- Answered patients' questions regarding basic medical tests and procedures
- Responded to telephone inquiries from patients, physicians, and employees regarding referrals and other services offered
- Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
- Processed referral requests from patients, doctors and other health care professionals.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Cape Cod HealthcareHyannis
Patient Access Representative
06.2022 - 07.2023
Job overview
- Interviewed patient to obtain required information necessary to complete the registration process in the hospital information system.
- Verified benefits and pre-certified all insurance plans to ensure maximum reimbursement to the hospital.
- Explain and process payments from patients, which may include co-pays, co-insurance, and deductibles
- Provided information to patient and/or representative on: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, obtain completed forms as available.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Provided excellent customer service to patients and medical staff.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Assigned accurate ICD-10-CM diagnosis codes to patient charts.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Gosnold incFalmouth
Recovery Aide
12.2019 - 03.2020
Job overview
- Provide direct services to patients which includes welcoming to the facility, explaining expectations, program rules, and regulations
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Offered professional, respectful therapy to addicted individuals in inpatient treatment facility.
- Counseled and mentored clients on substance use and life choices.
- Assessed and treated patients through drug & alcohol addictions, making referrals for comorbid conditions.
The May Institute, IncCotuit
Direct Support Professional
09.2019 - 02.2020
Job overview
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Researched community resources and services to provide accessibility and assistance to clients.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills with great success.
The Burger Shack LLCSouth Yarmouth
Shift Supervisor
05.2016 - 09.2018
Job overview
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Provided courteous, friendly service while multitasking in fast-paced environment.
Stewarts All AmericanHyannis
Assistant Manager
11.2017 - 04.2018
Job overview
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Demonstrated conflict management skills while supervising employees.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
- Documented daily production and materials usage in Toast POS to track data.
- Developed and implemented new processes and procedures to streamline operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Cape Cod FarmsDennis
Cashier
03.2016 - 06.2016
Job overview
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and lottery products.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Dairy QueenHarwich
Shift Leader
02.2014 - 10.2014
Job overview
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Cape Cod Five Cent Savings BankSouth Yarmouth
Teller
01.2012 - 12.2012
Job overview
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
Hyannis ice creamDennis
Assistant Manager
05.2008 - 09.2012
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Seven Beans Coffee HouseWest Yarmouth
Barista Shift Supervisor
08.2008 - 05.2011
Job overview
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Completed store opening and closing procedures and balanced tills.
Education
AAPCRemote
Medical Billing & Coding from Certification
Cape Cod Community CollegeWest Barnstable, MA
medical administrative assistant from Certification
Skills
- Multitasking
- Critical Thinking
- EMR Systems
- Data collection
- Medical office experience
- HIPAA
- EHR systems
- Referral coordination
- Case management
- Motivational interviewing
- ICD-10
- First aid
- Harm reduction
- ICD coding
- Appointment scheduling
- Collaborate with healthcare professionals
- Crisis intervention
- Effective communication
- Team leadership
- Problem solving
- Care coordination
- Interdisciplinary collaboration
- Patient scheduling
- Insurance verification
- Resource coordination
- Community outreach
- Documentation accuracy
- Empathetic engagement
- Time management
- Organized and detail oriented
- Resource advocacy
- Community-based resources
- Care plan development
Certification
- Driver's License, Valid
- CPR Certification, 05/01/24 to 05/31/26
- Certified Professional Coder (CPC-A), 12/01/22 to 12/31/24
- Certified Medical Administrative Assistant (CMAA), 05/01/22 to 05/31/24
- First Aid Certification, Valid
- Medical Billing Certification, Valid
- Medical Coding Certification, Valid
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Community Health Partner
City Block Health
08.2023 - 04.2026
New Patient Coordinator
Urology Associates of Cape Cod
02.2023 - 07.2023
Patient Access Representative
Cape Cod Healthcare
06.2022 - 07.2023
Service Manager
Big Lots
07.2020 - 08.2023
Recovery Aide
Gosnold inc
12.2019 - 03.2020
Direct Support Professional
The May Institute, Inc
09.2019 - 02.2020
Assistant Manager
Stewarts All American
11.2017 - 04.2018
Shift Supervisor
The Burger Shack LLC
05.2016 - 09.2018
Cashier
Cape Cod Farms
03.2016 - 06.2016
Shift Leader
Dairy Queen
02.2014 - 10.2014
Teller
Cape Cod Five Cent Savings Bank
01.2012 - 12.2012
Barista Shift Supervisor
Seven Beans Coffee House
08.2008 - 05.2011
Assistant Manager
Hyannis ice cream
05.2008 - 09.2012
AAPC
Medical Billing & Coding from Certification
03.2023
Cape Cod Community College
medical administrative assistant from Certification
05.2022
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Community Health WorkerCertified Professional CoderMedical Administrative AssistantWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Barnstable, MA
Open to relocation: No
Salary Range
$32/hr - $1000/hrImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home optionHealthcare benefitsPaid time off401k matchPaid sick leaveAdditional Information - Work Authorization
Authorized to work in the US for any employer
Languages
English