Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kaleb Ranstead

North Liberty,IA

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Installer

OVATION NETWORKS
11.2023 - Current
  • Designed, installed, and troubleshooted Cisco Meraki wireless networks for several large hotel brands
  • Utilized Meraki dashboard to tune wireless access points to achieve optimal signal coverage
  • Mapped and documented network configuration for future troubleshooting
  • Installed and troubleshooted networks at client locations across the Midwest
  • Ran, tested, tone probed traced and terminated cabling to facilitate proper network function
  • Installed and troubleshooted cisco switches and unified threat management devices.

Information Technology Consultant

UNIVERSITY OF IOWA HOSPITALS & CLINICS
12.2022 - 08.2023
  • Analyze IT system needs in clinical, critical care, research, and departmental spaces and determine appropriate solution to satisfy needs
  • Plan, install, and document complex IT system configurations
  • Developed the understanding of institutional knowledge to reflect customer needs within solution planning, and implementation
  • Install, configure, and maintain hardware and software solutions to continually improve operational performance
  • Perform advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security, and policy compliance affecting customers across multiple geographical locations
  • Define, document, share, and continually improve solutions and workflows
  • Evaluate new desktop hardware and software for inclusion in a set of supported products
  • Communicate the value of adhering to standards for hardware, software, and other IT services to customers and peers
  • Participate in opportunities to improve workflows, processes, and standards, to promote greater value for our customers
  • Provide both verbal and documented training to customers and peer technicians
  • Create and continually improve implementation and operational support documentation for provided services to be used to train customers and peer technicians
  • Define, document, and implement procedures for complex software/hardware installations and configuration processes
  • Maintain accurate inventory management records
  • Accurately accounts for all performed work within centralized service management tracking system
  • Develop customer self-help guides for commonly encountered service interruptions or issues.

Production Specialist

Aerotek
08.2022 - 11.2022
  • Operated automated welding equipment to produce a wide array of automotive parts on contract for the magna corporation.

UNIVERSITY OF IOWA HOSPITALS & CLINICS

02.2022 - 07.2022
  • Worked on the office 365 migration team.

Delivery Driver

Amazon
01.2020 - 02.2022
  • Delivered packages for amazon fulfillment.

Forklift Operator

DB Schenker
06.2018 - 01.2020
  • Inspected loads prior to lifting to determine weight distribution and stability.

Forklift Operator

Ryder Supply Chain Solutions
01.2018 - 05.2018
  • Operated a powered industrial truck in support of logistics operations.

Operator

Premier Tooling & Manufacturing, LLC
08.2015 - 08.2017
  • CNC machine operation, metal stamping and manufacturing

Temporary General Labor

Furst Staffing
09.2014 - 06.2015
  • Temporary labor at a wide variety of companies on a rotating basis.

Connection Center & Electronics Sales Associate

Walmart
11.2013 - 09.2014
  • Provided cellphone contacts sales service and support for cellphones and accessories
  • Electronics sales and consulting for networking equipment and general electronics merchandise.

Education

Some College (No Degree) -

Northeast Iowa Community College
Peosta, IA

Some College (No Degree) -

Highland Community College, Illinois
Freeport, IL

Skills

  • Maintenance and Repair
  • Field Service Management
  • Technical Support
  • CompTIA
  • Communication
  • Infrastructure
  • Computer Hardware
  • Business Process Improvement
  • IT Operations
  • Computer Repair Networking
  • Network Management
  • Hardware Installation
  • Network Configuration
  • Software Installation
  • Firewall Management
  • Customer Support
  • Fiber Optic Installation
  • Device Configuration
  • Troubleshooting Skills
  • System Testing
  • Equipment Repair
  • Troubleshooting Abilities
  • Customer Training
  • Equipment Preparation
  • System Configuration
  • Customer Service
  • Customer Education
  • Equipment Repairs
  • Dispatch Communication
  • Advanced Troubleshooting
  • System Repairs
  • Technical Training
  • Network Security
  • Electrical Troubleshooting

Websites

Certification

CompTIA A+, CompTIA, 01/01/2011, 10/01/2017

Timeline

Network Installer

OVATION NETWORKS
11.2023 - Current

Information Technology Consultant

UNIVERSITY OF IOWA HOSPITALS & CLINICS
12.2022 - 08.2023

Production Specialist

Aerotek
08.2022 - 11.2022

UNIVERSITY OF IOWA HOSPITALS & CLINICS

02.2022 - 07.2022

Delivery Driver

Amazon
01.2020 - 02.2022

Forklift Operator

DB Schenker
06.2018 - 01.2020

Forklift Operator

Ryder Supply Chain Solutions
01.2018 - 05.2018

Operator

Premier Tooling & Manufacturing, LLC
08.2015 - 08.2017

Temporary General Labor

Furst Staffing
09.2014 - 06.2015

Connection Center & Electronics Sales Associate

Walmart
11.2013 - 09.2014

Some College (No Degree) -

Northeast Iowa Community College

Some College (No Degree) -

Highland Community College, Illinois

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Kaleb Ranstead