Kyrie Johnson
Jamaica,NY
Summary
Proven professional with a track record of excellence in customer service and patient care, notably at Birch Family Services. Skilled in multitasking and problem-solving, achieving a 90-100% quality score at NYC 311. Demonstrates strong organizational skills and the ability to operate under pressure, ensuring safety and efficiency in all roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Birch Family Services
New York, USA
07.2023 - Current
- Assisted with daily living activities like bathing, dressing, and meal preparation, setting up community engagement, & maintaining individual safety
- Perform housekeeping functions such as light housekeeping, laundry, bed making, and cleaning
- Documents services provided such as bowel movements, body checks, & bed checks
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
Call Center Representative
NYC 311
New York, USA
03.2023 - 07.2024
- Handled customer complaints, questions, and issues with professionalism, empathy, and respect
- Documented and processed service requests, ensuring proper categorization and routing to the appropriate city department for action
- Handled 60-80 calls daily, providing prompt and accurate assistance to residents and visitors seeking information about New York City services and resources
- Achieved a consistent 100% quality score by delivering exceptional customer service and resolving inquiries efficiently
Mobile Expert
T-Mobile
New York, USA
03.2022 - 02.2023
- Provide customer service to consumers inquiring about additional information on the services and products we provide
- Sell cell phones and other products in the store
- Activated new customer accounts & changed plans and features to existing customer accounts
General Laborer
Tradesmen International
New York, USA
02.2021 - 02.2022
- Cleaning up worksites from debris and machinery
- Handling and transporting materials
- Operator of inside elevator and outside hoist elevator
- Direct traffic safely around the construction or road maintenance site
Security Guard
Professional Corporate Security
New York, USA
06.2018 - 02.2021
- Monitored closed circuit television systems
- Verified the identities of drivers to allow access to private and gated property
- Secured premises and personnel by patrolling and monitoring property for signs of unauthorized entry
Education
Certified Clinical Medical Assistant - Medical Assistant
Suny Brooklyn Educational Opportunity Center
Brooklyn, NY05-2025
High School Equivalency -
TASC
Skills
- Time Management
- Teamwork
- Organizational Skills
- Ability to Operate Under Pressure
- Multitasking
- Problem-solving
- First aid and CPR
- Patient care
References
- Jason Rutherford, (929)-371-8661
- Julani Summers, (347)-633-0462
- Keith Walters, (929)-436-9355
Education And Achievements
- High School Equivalency - TASC
Certification
- CPR/First Aid/ AED
- OSHA 40
- 10Hr SST
Timeline
Direct Support Professional
Birch Family Services
07.2023 - Current
Call Center Representative
NYC 311
03.2023 - 07.2024
Mobile Expert
T-Mobile
03.2022 - 02.2023
General Laborer
Tradesmen International
02.2021 - 02.2022
Security Guard
Professional Corporate Security
06.2018 - 02.2021
Certified Clinical Medical Assistant - Medical Assistant
Suny Brooklyn Educational Opportunity Center
High School Equivalency -
TASC
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