Kristen Norman
McKinney,Texas
Summary
CAREER OBJECTIVE Cross functional team contributor seeking a career that allows me to use my extensive
transferable skills and to gain real world knowledge while providing me with the opportunity to
perfect my technical skills
Overview
10
10
years of professional experience
Work History
Insurance Analyst
Apple One
Plano, Texas
11.2020 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Amazon Courier
Amazon
Deptford, NJ
10.2020 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
Resolutions, OcwenCustomer Resolutions -OcwenCustomer Resolutions
01.2020 - 11.2020
- Provides assistance with Escrow accounts in areas pertaining to taxes, hazard insurance, mortgage insurance, flood insurance, escrow and escrow analysis
- Skilled in an reviewing of business processes helping to verify and analyze customer information then documenting the account
- Ability to work across varied areas within the multiple business units specializing in reviewing late charges, credit reporting, reviewing missing payments, account statements and escalation process.
Insurance Analyst
American Flood Research
Plano, TX
04.2015 - 01.2020
- Worked as a senior team member within a leadership capacity, tracking insurance policies for credit loans
- Documented and updates detailed information while multitasking within a call center environment.
- Provided the best customer service when answering phones while speaking to clients and financial institutions
- Updated renewals, cancelation, escrow and none escrow accounts.
- With the utilization of Microsoft Office Suite, provided daily reports pertaining to the updating of the accounts.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Courier, Handler
Fedex Express
Irving, TX
08.2014 - 05.2016
- Lifted up to 50 pounds on regular basis.
- Filled out documentation for each shift on time and with accuracy.
- Handled raw materials and routed to correct warehouse locations.
- Completed visual inspections of to check quality against standards.
- Tracked delivery information, mileage and fuel use while on shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Associate of Arts -
Brookhaven College
Dallas, TX06.2021
Diploma -
Lindenwold High School
Lindenwold, NJ06.2007
Skills
- ADDITIONAL SKILLS
- Clients Customer Service Relationship
- Development
- Industry
- HIPAA Compliance Call Center Operations Microsoft Office Windows OS
- Accounting, Research AP, Sales AR, Taxes Banking, Answering
- Business
- Communication,
- Telephone
- Business processes
- Mail Microsoft Office Microsoft Office Suite Windows OS
- Multitasking Office management Policies Speaking
- Quality Receiving Reporting
- Understanding of medical terms
- Self-Motivated
- Organization and Time Management
Timeline
Insurance Analyst
Apple One
11.2020 - Current
Amazon Courier
Amazon
10.2020 - 10.2021
Resolutions, OcwenCustomer Resolutions -OcwenCustomer Resolutions
01.2020 - 11.2020
Insurance Analyst
American Flood Research
04.2015 - 01.2020
Courier, Handler
Fedex Express
08.2014 - 05.2016
Associate of Arts -
Brookhaven College
Diploma -
Lindenwold High School
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