Jarett Perdomo
2070 1st Avenue Apt 467,New York, NY
Summary
Responsible and motivated student/employee ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
NYC Office Of The Mayor
New York , NY
2023.05 - 2023.09
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Monitored network performance to identify potential issues or security breaches.
- Resolved complex problems by troubleshooting hardware and software applications.
- Implemented network security measures such as firewalls and encryption protocols.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Information Technology Support Technician
Clintons Hardware Store
New York , NY
2021.05 - 2021.09
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Researched and explored new equipment and techniques to improve processes.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks and protection needs.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Education
Associate of Applied Science - Game Design
Hostos Community College of The City University of New York
The Bronx, NY06.2024
High School Diploma -
Urban Assembly Gateway School For Technology
New York, NY06.2021
Skills
- Equipment repair
- Application installations
- Hardware configuration
- Technical Troubleshooting
- Call Center Operations
- Customer support needs assessment
- Hardware upgrades
- Software upgrades
- People skills
- Planning & organizing
- Training & development
- Conflict resolution
- Troubleshooting
- Teambuilding
- Computer maintenance
- Service desk support
Certification
- Adobe Certified Graphic Design and Illustration Certificate- 2019
Timeline
Information Technology Specialist
NYC Office Of The Mayor
2023.05 - 2023.09
Information Technology Support Technician
Clintons Hardware Store
2021.05 - 2021.09
Associate of Applied Science - Game Design
Hostos Community College of The City University of New York
High School Diploma -
Urban Assembly Gateway School For Technology
- Adobe Certified Graphic Design and Illustration Certificate- 2019
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