Dhally Ray Antoine
Lynn,MA
Summary
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Overview
15
15
years of professional experience
Work History
Security Officer (Full-time)
Allied Universal Security Services
Bedford, USA
08.2018 - 10.2025
- Provided security at Mitre government facility
- Monitored CCTV security cameras
- Inspected buildings, equipment, and access points permitting entry
- Authorized verified contractors for entry
- Responded promptly to alarms and emergency situations.
- Collaborated with local law enforcement during incidents or investigations.
- Maintained detailed reports of daily activities and incidents observed.
- Operated surveillance equipment to monitor activities in designated areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Funeral Assistant
Riley Antoine funeral Inc
Boston, USA
08.2021 - 12.2024
- Coordinated the movements of remains between hospitals, morgues and funeral homes.
- Counseled and comforted the bereaved during their time of loss and supported them throughout the funeral process.
Customer Service Agent
G2 Secure Staff
Boston, USA
08.2014 - 03.2016
- Provided customer service at Logan airport. For example: ticketing, baggage claim, and wheel chair service
- Acted as Resolution agent under contract with American Airlines. Resolved Kiosk computer issues to provide a sufficient and fast pace experience for customers
- Provided chartered screening at Gillette Stadium for local sport teams
Lead Agent supervisor
G2 Secure Staff
Boston, USA
08.2014 - 03.2016
- Train all personnel in airline, airport safety procedures, and company policies to ensure ongoing compliance
- Schedule all airport employees to ensure adequate coverage
- Maintain good employee relations. Resolved employee concerns in an efficient and effective manner.
Sales Associate
Macy's
Boston, Massachusetts
01.2011 - 09.2013
- Communicated with managers regarding client concerns and employee inquiries. Provided honest and positive feedback regarding the ideal outcome for clients' expectations.
- Handled sales transactions, which included managing cashiering multiple registers in order to maximize client flow.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Parking Attendant
UMass Boston
Boston, USA
03.2011 - 09.2013
- Greeted customers while entering the premise. Received and processed payments by cash, check, credit card and automatic debit. Allow or disallow access into lot.
- Performed all clerical duties, including cash processing and answering phones
Education
Associate of Applied Science - Funeral Home Management
Cape cod community college
Barnstable, MA 08.2023 - 05/2025
Bachelors - Funeral Home Management (did Not Complete)
Mount Ida College
Newton, MA 01.2018 - 05/2019
High School Diploma -
Randolph High School
RandolphSkills
- RETAIL SALES
- SALES
- Security
- RECEPTIONIST
- CCTV
- CUSTOMER SERVICE
- MS Windows proficient
- Strategic sales knowledge
- Excellent time management
- Leadership abilities
- Funeral industry regulations knowledge
- Retail industry regulations knowledge
- Airport industry regulations knowledge
- Interpersonal skills
- Commitment to customer service
- Energetic
Additional Information
Obtained voluntary services throughout places of health care such as Project Bread, the Randolph Board of Health & American Red Cross
Timeline
Associate of Applied Science - Funeral Home Management
Cape cod community college
08.2023 - 05/2025
Funeral Assistant
Riley Antoine funeral Inc
08.2021 - 12.2024
Security Officer (Full-time)
Allied Universal Security Services
08.2018 - 10.2025
Bachelors - Funeral Home Management (did Not Complete)
Mount Ida College
01.2018 - 05/2019
Customer Service Agent
G2 Secure Staff
08.2014 - 03.2016
Lead Agent supervisor
G2 Secure Staff
08.2014 - 03.2016
Parking Attendant
UMass Boston
03.2011 - 09.2013
Sales Associate
Macy's
01.2011 - 09.2013
High School Diploma -
Randolph High School