Dhanalakshmi Kolanu
Cumming,GA
Summary
Salesforce Administrator and Developer with over 8 years of hands-on Salesforce experience and 10+ years in IT. I have supported Sales, Service, and Marketing teams by building scalable solutions that improve efficiency, data quality, and user adoption. My background includes automation, integrations, security, Marketing Cloud Engagement, and end-user support. I enjoy partnering with stakeholders to turn business needs into practical and well-designed Salesforce solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Equifax
02.2025 - Current
- Serve as a primary Salesforce support contact for Sales and Service users, ensuring smooth day-to-day operations and timely issue resolution.
- Designed declarative solutions including custom objects, validation rules, and Lightning page enhancements to improve data quality.
- Supported Marketing Cloud Engagement activities including Data Extensions, automations, and Journey Builder updates.
- Built dashboards and reports to provide leadership visibility into pipeline and KPIs.
- Performed data imports, cleanup, and transformations using Data Loader.
- Partnered with stakeholders and developers to gather requirements and deploy scalable enhancements.
Salesforce Developer / Administrator
Digital Realty
07.2022 - 04.2024
- Managed Salesforce operations across Sales, Service, and Marketing Cloud environments.
- Resolved high-priority production issues while maintaining SLA compliance.
- Collaborated with stakeholders to gather requirements and translate them into technical solutions.
- Deployed configuration changes including Flows, security settings, layouts, and permission sets.
- Monitored Workato integrations to ensure seamless data flow between systems.
Salesforce Lightning Developer
Anthem, Inc.
11.2020 - 05.2022
- Developed reusable Lightning Web Components and Aura components to streamline workflows.
- Integrated Salesforce with external systems using REST APIs for real-time data synchronization.
- Applied Lightning Design System standards to deliver consistent and user-friendly interfaces.
Salesforce Developer
Delta Air Lines
04.2019 - 10.2020
- Developed Apex classes and triggers to support high-volume customer data.
- Built REST integrations to synchronize booking and loyalty systems.
- Refactored legacy triggers to improve performance and ensure bulkification.
Education
MBA -
Osmania University
India05.2012
B.Sc. - Computers
Osmania University
India06.2010
Skills
- Sales Cloud, Service Cloud, Marketing Cloud Engagement, Account Engagement (Pardot), CPQ
- User Management, Profiles, Permission Sets, Role Hierarchy, OWD, Sharing Rules
- Record-Triggered and Screen Flows, Validation Rules, Duplicate Rules, Approval Processes
- Case Management, Omni-Channel, Email-to-Case, Lead Routing, Forecasting
- Data Loader, Import Wizard, Workbench, Data Cleansing and Deduplication
- Reports, Dashboards, Tableau, Einstein Analytics
- Apex, Triggers, LWC, Aura, Visualforce, SOQL, REST Integrations
- Change Sets, Gearset, Copado, Salesforce DX, Git, Workato, Jira
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified AI Associate
Languages
Hindi
Timeline
Salesforce Administrator
Equifax
02.2025 - Current
Salesforce Developer / Administrator
Digital Realty
07.2022 - 04.2024
Salesforce Lightning Developer
Anthem, Inc.
11.2020 - 05.2022
Salesforce Developer
Delta Air Lines
04.2019 - 10.2020
MBA -
Osmania University
B.Sc. - Computers
Osmania University