Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Karthik Polasi

Karthik Polasi

Senior Salesforce Administrator

Summary

A well seasoned and an experienced certified Sr Salesforce Administrator with over 12+ years of IT exposure and 10 years on Salesforce Platform. Lead Onshore-offshore teams of 15 members from different countries. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements. Experience in both Classic and Lightning development. Proficient in Sales,Service and Community clouds. Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC databases. Experience on Migration tools Force.com IDE, Copado, GitHub.

Overview

2025
2025
years of professional experience
2
2
Certifications

Work History

Senior Salesforce Administrator

Digital Ocean
1 2024 - Current
  • As an Administrator, played the role of a process owner and provided business overview, current process, process gaps, key drivers, customer pain points, future requirements, KPI’s, reporting needs and success factors for a successful CRM implementation
  • Making recommendations on Salesforce features, new and innovative technology, and Appexchange packages solve for business requirements
  • Maintain Salesforce Org and sandboxes and perform regular refreshes, post refresh steps, set up SSO
  • Monitored activity planning and story sequencing to get optimal Development schedules
  • Monitoring and troubleshooting support cases with Salesforce and a managed service provider to ensure availability of the SFSC platform, providing support to resolve application issues as necessary

Senior Salesforce Administrator

Thrasio
07.2021 - 12.2023
  • Drive and contribute to projects that rely on Salesforce from technical discovery through delivery: Co-gather technical requirements, collaborate with the team to define solutions, build it and train users
  • Monitor slack channels and help triage issues to the appropriate team members for resolution
  • Handle all basic administrative functions including reports and dashboards, workflows, flows, and other routine tasks
  • Translate business goals to tools, reports, prompts, and interfaces that support those goals
  • Designed the solution by customizing various standard objects of SalesForce.com (SFDC)
  • Implementing and maintaining Service Cloud, our V1 went live in October
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
  • Worked on Flows to implement Cases for Community Portal
  • As a CPQ specialist was responsible for configuring a variety of CPQ functionalities like bundle configuration, product rules, option constraints, price rules and Quote management


Salesforce Administrator/Business Analyst

Geisinger
04.2021 - 07.2021
  • Salesforce Administrator to help with their enterprise-wide Salesforce Implementation
  • Worked directly with end users and customers to help them co-ordinate proper methodology in development, documentation, analysis, business process, workflow, and data structures for their Salesforce ecosystem
  • Worked for Sales force administration support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup
  • Experience in Conga in generating PDF documentation through Salesforce
  • Communicating with executive management on project status and overall project progress against target
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

Senior Salesforce Administrator

Liveramp
12.2019 - 04.2021
  • Worked on Flows and implemented for a project called Customer Service Workflow that allows clients to create cases through the Portal
  • Configured SSO for Portal users using Liveramp Connect
  • Implemented Technical Support Cases functionality for EMEA, APAC, NA regions
  • Played an active role in configuring our Architecture on the Admin side
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Configured Service Cloud Console to enhance productivity with Dashboard like Interface
  • Expertise on releasing tools like change sets, Copado, GitHub in making a smooth release to Prod

Senior Salesforce Administrator/Business Analyst

Becton and Dickinson
03.2017 - 09.2019

Salesforce Tech Lead/Developer

Unum
01.2016 - 01.2017

Salesforce Administrator

Google
01.2015 - 12.2015

Salesforce Administrator

Deloitte Digital
12.2013 - 12.2014

Education

Master of Science - Computer Science

San Diego State University
San Diego, CA

Skills

    Lightning Experience

    Sales Cloud Management

    Salesforce Out of the Box

    Service Cloud Management

    CPQ Configuration

    Marketing Cloud Management

    Community Cloud Management

    Pardot Administration

    Agile Methodology

Websites

Certification

Salesforce Administrator

Timeline

Salesforce Administrator

07-2024

Salesforce Advanced Administrator

07-2024

Senior Salesforce Administrator

Thrasio
07.2021 - 12.2023

Salesforce Administrator/Business Analyst

Geisinger
04.2021 - 07.2021

Senior Salesforce Administrator

Liveramp
12.2019 - 04.2021

Senior Salesforce Administrator/Business Analyst

Becton and Dickinson
03.2017 - 09.2019

Salesforce Tech Lead/Developer

Unum
01.2016 - 01.2017

Salesforce Administrator

Google
01.2015 - 12.2015

Salesforce Administrator

Deloitte Digital
12.2013 - 12.2014

Senior Salesforce Administrator

Digital Ocean
1 2024 - Current

Master of Science - Computer Science

San Diego State University

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Karthik PolasiSenior Salesforce Administrator