Dhaniel Sanchez
KWPMC
Fort Lauderdale,FL
2
Languages
15
years of professional experience
Highly discreet and service-oriented Personal Assistant, Residential Butler, and Operations Professional with more than 10 years of experience supporting high-net-worth individuals, residents, and luxury hospitality environments in Miami and South Florida.
Recognized for exceptional discretion, professionalism, attention to detail, and the ability to anticipate needs before they arise. Experienced in managing day-to-day personal and household matters, coordinating schedules and appointments, arranging transportation and travel logistics, overseeing vendors and service providers, handling packages and correspondence, coordinating events, and providing highly personalized support.
Work History
Operations Manager
3 Years 2 Months- Oversee daily operations and coordinate multiple service functions while maintaining high standards of professionalism, efficiency, and client satisfaction.
- Develop and implement operational initiatives designed to improve efficiency, organization, and service delivery.
- Coordinate with leadership, employees, vendors, and service providers to ensure smooth execution of daily responsibilities.
- Anticipate operational challenges and proactively develop solutions to minimize disruption.
- Mentor and support team members while maintaining a culture of accountability, discretion, and exceptional customer service.
- Handle sensitive operational matters with professionalism and confidentiality.
- Maintain strong relationships with residents, clients, and stakeholders, responding promptly and effectively to requests and concerns.
Self Employed
2 Years 1 Month- Provided reliable, discreet, and personalized service to private clients and residents.
- Assisted with transportation, deliveries, errands, scheduling, and day-to-day personal requests.
- Coordinated logistics and managed time-sensitive responsibilities with a high degree of accuracy and confidentiality.
- Maintained professional relationships with clients, vendors, and service providers.
- Anticipated client needs and handled unexpected situations calmly and efficiently.
- Provided dependable support requiring flexibility, trust, punctuality, and exceptional attention to detail.
Guest Services Supervisor & Butler
1 Year 2 Months- Provided personalized, high-level service to residents of an ultra-luxury residential property.
- Supervised the guest services team while ensuring consistent adherence to luxury service standards.
- Coordinated daily operations and responded to resident requests with discretion and urgency.
- Built strong relationships with residents and anticipated their individual preferences and needs.
- Coordinated special requests, deliveries, transportation, events, and other resident services.
- Monitored inventory and ensured necessary supplies and resources were available.
- Reviewed upcoming events and activities to anticipate potential challenges and prepare solutions in advance.
- Handled resident concerns professionally and followed through until complete resolution.
Guest Services Supervisor & Butler
3 Years- Delivered highly personalized service to residents and guests in a luxury residential environment.
- Supervised guest services operations and ensured seamless communication between departments.
- Developed trusted relationships with residents while maintaining strict confidentiality and discretion.
- Coordinated special requests, packages, deliveries, transportation, and guest arrangements.
- Anticipated resident needs and proactively addressed requests to ensure a seamless experience.
- Managed service issues and complaints with professionalism, urgency, and sound judgment.
- Maintained detailed knowledge of resident preferences and service expectations.
Valet Parking Manager
2 Years 6 Months- Supervised a Five-Star, Five-Diamond valet operation in a demanding luxury hospitality environment.
- Managed daily staffing schedules, payroll, and operational responsibilities.
- Oversaw guest arrival and departure processes while ensuring exceptional service standards.
- Addressed and followed up on guest concerns and complaints.
- Coordinated with hotel departments to ensure efficient transportation and guest service.
- Maintained a polished, professional environment while managing a high-volume operation.
Residential Butler
4 Years 6 Months- Provided personalized residential service to owners and residents of 114 ultra-luxury residential units.
- Maintained service standards consistent with the expectations of a Five-Star, Five-Diamond luxury property.
- Assisted residents with daily requests, special arrangements, deliveries, transportation, and personal service needs.
- Managed daily package and mail operations with accuracy, confidentiality, and attention to detail.
- Anticipated resident needs and preferences to provide proactive, personalized service.
- Efficiently addressed and followed up on resident concerns and requests.
- Developed strong relationships with owners and residents based on trust, discretion, and exceptional service.
- Supported arrival and departure processes and coordinated with multiple departments to ensure a seamless residential experience.
Education
Sports Journalism
Skills
Personal Assistance & Daily Support
High-Net-Worth Client Relations
Confidentiality & Discretion
Calendar & Schedule Coordination
Travel & Transportation Logistics
Event & Appointment Coordination
Household & Property Support
Vendor & Service Provider Coordination
Package
Mail & Correspondence Management
Errands & Personal Requests
Luxury Service & Formal Etiquette
Microsoft Outlook
Word & Excel
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
KWPMC
05.2023 - 07.2026Read More
Self Employed
Personal Services & Deliveries
04.2021 - 05.2023Read More
Guest Services Supervisor & Butler
Turnberry Ocean Club
08.2019 - 10.2020Read More
Guest Services Supervisor & Butler
Terra Group International
07.2016 - 07.2019Read More
Valet Parking Manager
Faena Hotel Miami Beach
12.2015 - 06.2018Read More
Residential Butler
St. Regis Bal Harbour
01.2012 - 07.2016Read More
Caracas - Venezuela
Sports Journalism
Read More