Dhanish Ahmed
Deltona,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Volusia County Schools
08.2024 - 05.2025
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented lesson plans to engage students in assigned subject.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- **Jan 16- Feb 10 '25 : Efficiently handled all duties of 6th grade ELA teacher at Deland Middle School)
Paraprofessional 3 VE Mild
Galaxy Middle School
03.2024 - 05.2024
- Assisted teachers in delivering instructional support to diverse learners.
- Implemented individualized education plans for students with special needs.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Participated in professional development sessions to enhance support strategies.
Math Tutor (Substitute Teacher)
Deltona Middle School
01.2023 - 05.2023
- Conducted small group tutoring sessions to enhance collaborative learning, for Math, Pre-Algebra and Algebra 1 students, grades 6 through 8.
- Adapted instructional materials for students with varying learning needs and abilities.
- Collaborated with teachers to determine how best to support student success.
Customer Care Agent
SYKES Enterprises Inc.
11.2017 - 05.2018
- Responded to customer inquiries via phone efficiently.
- Identified customer needs and provided appropriate solutions.
- Documented customer interactions accurately in the CRM system to track requests, problems, and solutions.
- Collaborated with team members to improve service delivery processes.
- Educated customers about product features and troubleshooting steps.
- Managed escalated customer concerns with professionalism and care.
- Communicated effectively with other departments to resolve customer issues promptly.
- **Recognized by Intuit for efficient & prompt handling of difficult customer account.
- **Built the most number (19) of new customer accounts, with no errors, while still in transition.
Phone Specialist
JPMorgan Chase
04.2014 - 06.2014
- Managed inbound customer inquiries and provided timely assistance.
- Resolved account issues through effective communication and problem-solving skills.
- Documented customer interactions accurately in the database system.
- Educated customers on product features and services available.
- Escalated complex issues to senior staff for further resolution, where necessary.
- **Earned a 'TOP Real Time Survey Superstar' certificate for earning 5.0 average score for all days of transition from training.
- **Appreciated by Management for positive feedback from Customer for 'Excellence' in service provided.
Passenger Service Agent
ServisAir (Virgin Atlantic Airlines Account)
12.2012 - 03.2013
- Checked-in and boarded passengers (Babel GUI system), ensuring compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Monitored security and maintained operational protocols.
Work Place Coach
DNATA, Dubai International Airport
Dubai, UAE
03.2000 - 10.2007
- **Promoted as Work Place Coach Apr'07 (acting since May'06)
- Assigned as 'Dedicated trainer' for Air France systems & procedures besides other airlines incl. LH, BA, KL, DL, CX, KE etc.
- Trained new recruits on the various check-in & boarding systems & procedures.
- Developed & updated training materials incl. presentations, manuals & online content.
- Counseled & coached staff on individual areas of development.
- Conducted audits to ensure adherence of the SOP and achievement of department objectives.
- Facilitated course evaluations & provided feedback to update Management.
- **Promoted as Senior Passenger Service Agent (Apr 2004 - Mar 2007)
- **Promoted as Check-in Agent (Sep 2002 - Mar 2004)
- Passenger Service Assistant (Mar 2000 - Aug 2002)
Education
Madurai Kamaraj University - 2006
Bachelor of Commerce: Accountancy
IndiaMay 2024
FTCE Middle Grade Mathematics
May 2024
FTCE Exceptional Student Education K-12
Feb 2024
Praxis ParaPro Test
2006
IATA/ UFTAA Management Diploma
2005
IATA/ UFTAA GDS Training- Amadeus
2004
IATA/ UFTAA Travel & Tourism Foundation
Emirates Aviation College
Flight System Boarding
Emirates Aviation College
Passenger And Bagagge Acceptance
Providing Superior Customer Service
Excellence in Service:
Emirates Training College E-learning CertificationProblem Solving And Decision Making
Problem Solving Fundamentals:
Emirates Training College E-learning CertificationManaging Difficult People & Providing Feedback
Employee Performance:
Emirates Training College E-learning CertificationSkills
- Adaptability to change
- Problem solving & Critical thinking
- Attention to detail and quality
- Result focused
- Call center experience
- Microsoft office
- Math Tutoring
Timeline
Substitute Teacher
Volusia County Schools
08.2024 - 05.2025
Paraprofessional 3 VE Mild
Galaxy Middle School
03.2024 - 05.2024
Math Tutor (Substitute Teacher)
Deltona Middle School
01.2023 - 05.2023
Customer Care Agent
SYKES Enterprises Inc.
11.2017 - 05.2018
Phone Specialist
JPMorgan Chase
04.2014 - 06.2014
Passenger Service Agent
ServisAir (Virgin Atlantic Airlines Account)
12.2012 - 03.2013
Work Place Coach
DNATA, Dubai International Airport
03.2000 - 10.2007
Madurai Kamaraj University - 2006
Bachelor of Commerce: Accountancy
May 2024
FTCE Middle Grade Mathematics
May 2024
FTCE Exceptional Student Education K-12
Feb 2024
Praxis ParaPro Test
2006
IATA/ UFTAA Management Diploma
2005
IATA/ UFTAA GDS Training- Amadeus
2004
IATA/ UFTAA Travel & Tourism Foundation
Emirates Aviation College
Flight System Boarding
Emirates Aviation College
Passenger And Bagagge Acceptance
Providing Superior Customer Service
Excellence in Service:
Problem Solving And Decision Making
Problem Solving Fundamentals:
Managing Difficult People & Providing Feedback
Employee Performance:
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