Dhanya Basant
Geismar,LA
Summary
Developed strong customer service and transaction management skills in retail environment. Skilled in overseeing cash-handling procedures and supporting team efficiency. Looking to grow upwards into new roles, leveraging background in customer interactions and operational support with a willingness to learn and grow in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
08.2024 - Current
- Managed daily cash operations ensuring accuracy and compliance with company policies
- Assisted in inventory management, performing regular stock audits to maintain product availability
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Resolved customer inquiries promptly, enhancing overall shopping experience and satisfaction
- Monitored and maintained cleanliness of checkout areas to promote a welcoming environment
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions and on the POS system operation.
Shift Lead
Walgreens
11.2021 - 10.2022
- Led team in achieving operational excellence through effective scheduling and resource management.
- Trained and mentored new employees on company policies and procedures to enhance performance.
- Managed inventory control processes, ensuring accurate stock levels and minimizing discrepancies.
- Collaborated with management to implement strategies that improved customer service standards.
- Oversaw daily operations, ensuring compliance with safety regulations and company protocols.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Arts - English
Louisiana State University
Baton Rouge05-2021
Skills
- Training and mentoring
- Customer assistance
- Cash handling
- Manager support
- Cashier training
- Workplace safety
- Workflow coordination
- Store policies enforcement
- Point of sale operation
Timeline
Lead Cashier
Ulta Beauty Inc.
08.2024 - Current
Shift Lead
Walgreens
11.2021 - 10.2022
Bachelor of Arts - English
Louisiana State University