Dhartiben Patel
Des Plaines,IL
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and problem-solving. Achieved certification in dangerous goods management as an Export Office Agent at Faro Cargo Handling and Solution. Known for a goal-oriented mindset and enhancing customer satisfaction through effective communication and timely resolution of disputes.
Overview
6
6
years of professional experience
Work History
Export Office Agent
Faro Cargo Handling and Solution
01.2024 - Current
- Achieved certification for dangerous goods management.
- Managing tasks required for flight readiness.
- Supported drivers in handling airway bill documentation.
- Executed multiple flights each day with a maximum of three.
Manager
Dunkin' Donuts
06.2019 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Master In Computer Applications - Computer Science
Charotar University of Science And Technology
Changa, Gujarat, India04.2015
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
Timeline
Export Office Agent
Faro Cargo Handling and Solution
01.2024 - Current
Manager
Dunkin' Donuts
06.2019 - 11.2023
Master In Computer Applications - Computer Science
Charotar University of Science And Technology
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