VAKHYLA VERBAL

Managed inbound calls addressing billing questions from patients. Recorded detailed notes on patient accounts and coordinated with relevant review departments. Addressed and rectified billing discrepancies and coding challenges.

• Facilitated patient check-ins at low-cost clinic, enhancing service efficiency
• Guided patients through clinic program applications, improving access to care
• Reviewed and processed applications, ensuring compliance and accuracy
• Conducted follow-up calls from voicemail queue, increasing patient engagement
• Entered patient data into EPIC EHR, maintaining accurate medical records
• Streamlined patient check-in processes and managed EPIC EHR system while providing compassionate assistance with clinic program applications and enrollment

• Resolve customer delivery inquiries, enhancing satisfaction and retention
• Manage complex inbound calls, improving response efficiency
• Update customer details, ensuring accurate delivery routing
• Record incomplete deliveries, optimizing daily report accuracy

• Assisted customers in selecting cakes for occasions, enhancing satisfaction and loyalty.
• Streamlined customer order processing while maintaining detailed records of customer preferences and special requests for personalized cake designs
• Guided customers through cake selection process, providing expert recommendations based on occasion requirements and dietary preferences