Kathleen Lynch
Acton,MA
Summary
Knowledgeable patient access and pre-op coordinator at Nashoba Valley Medical Center. I excel in attention to detail, customer service and problem-solving, ensuring efficient patient data management and financial processing. My ability to multitask and remain calm in busy environments has led to significant success in patient experience and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Access Representative/Pre-op Coordinator
Nashoba Valley Medical Center
03.2007 - Current
- Collected and entered patient demographic and insurance data into Meditech to establish and maintain patient's medical record.
- Verified insurance coverage through electronic verification systems.
- Collected patient balances and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform varying data entry tasks.
- Determined medical necessity by comparing codes and diagnoses in electronic system.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure and successfully dealt with difficult situations, especially in the emergency department setting.
- Resolved patient billing issues in line with established guidelines.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Applied HIPAA regulations while handling patient information.
- Triaged phone calls professionally and efficiently.
- Scheduled patients for pre-op testing appointments.
- Communicated with other offices in order to obtain medical clearances and patient history summaries.
Education
Billing And Coding Certificate - Medical Billing And Coding
Salter School
Worcester, MA06.2006
Skills
- Insurance Verification
- Multitasking and Organization
- Medical Terminology
- Problem-Solving
- Payment Processing
- Excellent Communication Skills
Timeline
Patient Access Representative/Pre-op Coordinator
Nashoba Valley Medical Center
03.2007 - Current
Billing And Coding Certificate - Medical Billing And Coding
Salter School
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