Jessica Hill
Shelby,NC
Summary
Motivated to support patient medical needs by efficiently verifying insurance, updating patient demographics, and organizing documents. Personable and deadline-driven, customer Service experience and ability to work in a fast-paced environment while maintaining quality standards. Solid team player offering a positive and cooperative attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative-Pre Surgery Services
Atrium Healthcare
04.2023 - Current
- verified authorizations and insurance benefits for accuracy
- work with offices to ensure authorizations are accurate and in place before scheduled procedures
- prepared estimates for patients surgery accounts
- called insurance to verify auth requirements & for benefit information and eligibility
- assisting teammates in other locations
Patient Access Representative
Atrium Health
06.2019 - Current
- Verified demographics and insurance information to register patients in computer system
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Improved customer satisfaction by finding creative solutions to problems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
Spartanburg Regional Medical Center
01.2017 - Current
- Exceeded quality scores on consistent basis by diligently maintaining company standards
- Learned roles of other departments to provide coverage and keep the hospital department operational
- Enhanced Patient Collections by maintaining persistent standards for each patient
- Maximized customer satisfaction by assisting patients with signing up for patient portal programs
- Adhered to security protocols and cash-handling best practices to maintain correct totals
- Trained new team members in cash collections operation, interview procedures and customer service.
Patient Access Specialist
Novant Health Gaffney Medical Center
11.2011 - 01.2014
- Answered customers' questions and addressed problems and complaints in person and via phone
- Assisted patient with outpatient labs, procedures, and radiology appointments
- Reviews medical and financial information to determine the appropriate course of action, which would result in sponsorship for the patient
- Makes referral to DSS for Medicaid application and/or opens application on the patient's behalf.
Education
Associate degree in applied science - Medical office administration
Cleveland Community College
Shelby, NC05.2024
High School Diploma - undefined
Derry Area High School
Derry, PA01.1999
Skills
- Excellent communication skills
- Listening skills
- Time management ability
- Reading comprehension skills
- Insurance Verification
- Quality Assurance
- Documentation and record-keeper
- Written and oral communication skills
- Reliable and punctual
- Team player mentality
- HIPAA Compliance
Certification
2000, Phlebotomy, Pittsburgh, PA
Timeline
Patient Access Representative-Pre Surgery Services
Atrium Healthcare
04.2023 - Current
Patient Access Representative
Atrium Health
06.2019 - Current
Patient Access Representative
Spartanburg Regional Medical Center
01.2017 - Current
Patient Access Specialist
Novant Health Gaffney Medical Center
11.2011 - 01.2014
Associate degree in applied science - Medical office administration
Cleveland Community College
High School Diploma - undefined
Derry Area High School