Jaylene Gomez
Concord
Summary
Enhanced patient care through effective coordination and management of electronic health records.,Achieved recognition for exceptional communication skills and professionalism in healthcare settings.,Cultivated teamwork and integrity through service in the U.S. Air Force.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Environmental Services
John Muir Medical Center
Concord
- 11.2025
- Maintained clean and sanitary patient areas following infection control protocols to reduce contamination incidents.
- Conducted daily waste segregation and disposal processes to ensure regulatory compliance and minimize hazards.
- Operated cleaning equipment and supplies efficiently to shorten turnaround time for room readiness.
- Collaborated with nursing staff to prioritize cleaning tasks and improve patient satisfaction metrics.
Phlebotomist / Medical Assistant
Allure Image Enhancement
Upland, CA
06.2022 - 09.2025
- Provide clinical and administrative support to ensure seamless patient care and compliance with HIPAA.
- Manage appointment scheduling, documentation, and patient records using electronic health systems.
- Perform phlebotomy, specimen labeling, and data entry with accuracy and attention to detail.
- Collaborate with Nurse Practitioners and team members to maintain workflow the efficiency and patient satisfaction.
- Maintained meticulous patient logs and documentation, ensuring accuracy in electronic health records and supporting quality assurance initiatives.
Receptionist
Our Best Life
West Covina, CA
10.2020 - 12.2021
- Streamlined patient registration processes while verifying demographic and insurance details.
- Assisted with insurance verification, prior authorizations, and patient documentation.
- Conducted patient interviews, collected signatures, and maintained accurate patient charts.
- Collected patient payments and explained financial responsibilities professionally.
- Provided exceptional customer service to patients, visitors, physicians, and staff.
- Managed appointment scheduling, check-in/check-out, and front desk operations in a fast-paced environment.
- Verified insurance information to ensure accuracy and compliance with protocols.
Education
High School Diploma - undefined
Garey High School
Pomona, CASkills
- Facilitated efficient data entry operations through strong skills in Microsoft Office
- Supported patient care initiatives by applying effective communication techniques
- Assisted in enhancing team collaboration to improve service delivery
- Maintained electronic health record accuracy through careful monitoring
- Promoted understanding of medical terminology to boost team performance
- Conducted insurance verification processes
Certification
- Licensed Phlebotomist - Regan Career Institute, El Monte, CA
- Certified Medical Assistant - American Medical Certification Association
- Basic Life Support (BLS) / CPR / OSHA Bloodborne Pathogens - American Heart Association
Timeline
Phlebotomist / Medical Assistant
Allure Image Enhancement
06.2022 - 09.2025
Receptionist
Our Best Life
10.2020 - 12.2021
Environmental Services
John Muir Medical Center
- 11.2025
High School Diploma - undefined
Garey High School