Dhespina Sharra
Reading,MA
Summary
As a Victim/Witness Advocate with over 7 years of experience at the Essex District Attorney's Office, I have made a significant impact in providing support to victims and witnesses. In addition, I gained valuable experience as an intern at the Middlesex District Attorney's Office with the Child Protection Unit. My bachelor's degree in Criminal Justice with a minor in Psychology from Salem State University has provided me with a strong foundation for understanding the needs of others. Also, my lengthy experience in the hospitality industry has given me the ability to provide excellent customer service, while recognize the need of each guest in order optimize sales and satisfaction.
Overview
12
12
years of professional experience
Work History
Waitress/Bartender
Turner Hill Golf Club
05.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Victim Witness Advocate
Essex District Attorney's Office
12.2016 - Current
- Enhance victim support by providing comprehensive resources and referrals to appropriate agencies.
- Conduct thorough needs assessments for each client, allowing for personalized service and better overall outcomes.
- Collaborate with law enforcement for timely updates on case statuses, improving communication and efficiency within the advocacy program.
- Develop tailored safety plans for victims, ensuring their well-being during the legal process.
- Assist prosecutors in preparing witnesses for trial, resulting in stronger testimonies and increased conviction rates.
Waitress/Hostess
Depot Diner
01.2012 - 06.2019
Internship
Middlesex District Attorney's Office
01.2016 - 05.2016
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science in Criminal Justice -
Salem State University
Salem, MA05.2016
Skills
- Superior Organizational Skills
- Detail Oriented
- Multitasker
- Great Work Ethic
- Excellent Communication Skills
- Costumer-Focused Mindset
- Goals and Performance
- Trilingual
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Waitress/Bartender
Turner Hill Golf Club
05.2020 - Current
Victim Witness Advocate
Essex District Attorney's Office
12.2016 - Current
Internship
Middlesex District Attorney's Office
01.2016 - 05.2016
Waitress/Hostess
Depot Diner
01.2012 - 06.2019
Bachelor of Science in Criminal Justice -
Salem State University
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