Dhiren Patel
Parker,CO
Summary
Strategic leader with over 12 years of experience in spearheading digital transformation initiatives within the IT sector. Currently serving as the Head of CRM Center of Excellence (COE) and Digital Transformation at Arrow Electronics, driving global CRM strategies and overseeing diverse digital initiatives. Expertise spans CRM tools like Salesforce, Oracle Eloqua, Salesloft, Oracle E-Business Suite alongside proficiency in Azure APIM and Oracle Fusion Middleware. Adept at crafting program and product roadmaps to enhance business expansion and customer experience.
Overview
18
18
years of professional experience
Work History
Director of Information Technology
Arrow Electronics
02.2012 - Current
- Leading Global CRM Center of Excellence (COE), overseeing spectrum of CRM tools and technologies, encompassing Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud), Salesloft, Oracle Eloqua, ZoomInfo, diverse proprietary CRM applications, as well as Azure APIM, Oracle OSB, and Oracle Fusion Middleware.
- Spearheading IT Digital Transformation as Head, overseeing global operations. Strategizing and implementing pivotal undertakings within realm of Digital Customer Experience and Marketing operations.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
- Championed digital transformation initiatives across organization by promoting adoption of new technologies that enhanced operational efficiency.
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Spearheaded adoption of advanced analytics tools within organization, enabling data-driven decision making and increased competitive advantage.
- Managed stakeholder expectations effectively during major system implementations or changes through clear communication channels and regular progress updates.
- Developed in-depth analytics capabilities for improved decision-making processes across all levels of organization.
- Achieved significant cost savings through negotiation of vendor contracts and consolidation of technology resources.
Senior Technology Lead
Infosys Technologies
07.2006 - 01.2012
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Fostered strong relationship between technology team and managers to align efforts.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Offered technical leadership to junior personnel and other team leaders, providing expertise on Oracle E-Business Suite, Oracle Interfaces, PL/SQL, EDI, etc.
- Increased overall project success by effectively leading cross-functional teams of developers, designers, and analysts.
Education
Master of Computer Application - Computer And Information Sciences
Nirma University
Gujarat, India04.2006
Bachelor of Computer Applications - Computer And Information Sciences
Som-Lalit Institute of Computer Applications
Gujarat, India04.2003
Skills
- IT Budgeting and Budget Control
- IT Procurement
- Data Analytics and Enterprise Architecture
- Project Leadership
- Staff hiring
- Department management
- Product Development
- Cost savings
- CRM Expertise and Marketing Automation
- Digital Transformation
- Servant Leadership
Accomplishments
- Received President's Club Award in 2017
Certification
Microsoft Azure Fundamental (AZ-900)
AWS Certified Cloud Practitioner (CLF-C02)
Timeline
Director of Information Technology
Arrow Electronics
02.2012 - Current
Senior Technology Lead
Infosys Technologies
07.2006 - 01.2012
Master of Computer Application - Computer And Information Sciences
Nirma University
Bachelor of Computer Applications - Computer And Information Sciences
Som-Lalit Institute of Computer Applications