DHIYA ELMASRI
Chicago,IL
Summary
Strategic and hands-on operations executive with 10+ years of proven leadership managing large-scale, high-risk industrial services. Experienced in driving profitability, safety, and operational excellence across multiple sites with full P&L responsibility over $80M+ annual revenue. Adept at leading complex teams, executing process improvements, and building performance cultures aligned with strategic business goals. MBA-qualified with a track record of transforming underperforming operations into industry-leading performers. Excited to apply deep operational expertise and team leadership skills to a global role requiring high standards of execution, customer satisfaction, and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
LRS
Chicago, IL
07.2023 - 11.2024
- Managed a high-revenue site with 150+ employees and full P&L responsibility over $80M+ annual revenue.
- Achieved nearly 4 months incident-free, reducing OSHA-recordable incidents significantly.
- Improved route efficiency, increasing profit margins from negative to double-digit positive.
- Enforced yard management systems, improving pre- and post-trip inspection compliance.
- Implemented new route structures, optimizing driver hours and cutting overtime by 30%.
General Manager
LRS
Morton Grove, IL
07.2022 - 07.2023
- Directed 100+ staff across three sites, improving on-time performance and reducing service failures.
- Analyzed financial and service data to restructure staffing plans, achieving 8% profit growth.
- Launched cross-shift communication systems, decreasing morning dispatch delays and enhancing equipment readiness.
District Operations Manager
WM
Chicago, IL
11.2017 - 07.2022
- Led rear load commercial routes with 50+ drivers and supervisors, overseeing all aspects of operations.
- Reduced DOT violations by 60% through auditing routes, optimizing driver hours, and implementing 4x10 schedules.
- Created driver safety programs, lowering accident frequency rate by 35%.
- Retained major commercial accounts by proactively addressing customer concerns and ensuring service quality.
Senior Route Manager
WM
Chicago, IL
02.2017 - 11.2017
- Managed daily performance of multiple commercial routes, coaching drivers and improving on-time service metrics.
- Conducted performance reviews and implemented action plans, raising safety and compliance scores.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
Route Manager
WM
Chicago, IL
04.2014 - 01.2017
- Led daily operations of commercial and residential trash collection routes, enforcing safety standards.
- Investigated incidents, enforced safety compliance, and improved recycling program adherence to OSHA standards.
Team Lead Commercial/Residential Dispatch Operations
WM
Lombard, IL
01.2011 - 04.2014
- Scheduled and dispatched teams, optimizing resource utilization and enhancing service delivery.
- Led operations in manager's absence, improving dispatch efficiency and team cohesion.
- Mentored new hires post-merger, improving onboarding processes and team performance.
Education
MBA - Business Analytics & Strategic Innovation
University of Illinois at Urbana-Champaign
Champaign, ILBachelor of Science - Business Management
Northeastern Illinois University
Chicago, ILSkills
- Safety Management
- P&L Management
- Process Improvement
- Data Analysis
- Team Development
- Logistics Management
- Financial Oversight
- Customer Experience
- Lean Operations
- Strategic Planning
- Change Management
Certification
- Managerial Economics & Business Analysis
- Strategic Leadership
- Entrepreneurship
- Financial Management
- Value Chain Management
Timeline
General Manager
LRS
07.2023 - 11.2024
General Manager
LRS
07.2022 - 07.2023
District Operations Manager
WM
11.2017 - 07.2022
Senior Route Manager
WM
02.2017 - 11.2017
Route Manager
WM
04.2014 - 01.2017
Team Lead Commercial/Residential Dispatch Operations
WM
01.2011 - 04.2014
MBA - Business Analytics & Strategic Innovation
University of Illinois at Urbana-Champaign
Bachelor of Science - Business Management
Northeastern Illinois University