Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donald Heitman

Houston,TX

Summary

Resourceful and dedicated customer service-centered employee, involved as both an e-commerce personal shopper and front-end courtesy clerk. Possessing skills in communication and product knowledge with passion. Excels in customer service, product advice, problem-solving, and ensuring a positive store experience.

Overview

1
1
year of professional experience
2023
2023
years of post-secondary education

Work History

E-Commerce Personal Shopper

Randalls Food and Drugs
Houston, TX
11.2024 - Current
  • Selected grocery items per order request.
  • Prepared online orders after picking and sorting into specific storages.
  • Communicated with customers to clarify order details and address concerns.
  • Communicating with team members to streamline daily procedures and ensure on-time staging & handoff .

Front End Courtesy Clerk

Randalls Food and Drugs
Houston, TX
05.2024 - Current
  • Assisted customers with product inquiries and location assistance.
  • Maintained cleanliness and organization of store shelves and displays.
  • Participated in training new staff on store policies and procedures.
  • Provided assistance to other team members as needed or requested by management.
  • Greeted customers and provided friendly customer service.
  • Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
  • Performed additional duties as requested by superiors.
  • Inspected returned items for damages before restocking them on shelves.
  • Answered customer inquiries in a timely manner.

Education

Memorial Senior High School
Houston, TX

Skills

  • Effective and friendly communication
  • Quick and resourceful problem solving skills
  • Dedicated and ambition driven mind
  • Deep passion for my involved fields of work
  • Absorbent mind & quick to learn
  • Eagerness to assist
  • Ability to connect on a personal level
  • Open minded and understanding

References

References available upon request.

Timeline

E-Commerce Personal Shopper

Randalls Food and Drugs
11.2024 - Current

Front End Courtesy Clerk

Randalls Food and Drugs
05.2024 - Current

Memorial Senior High School

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