Dhruti Patel
Houston
Summary
Highly effective pharmacy technician and operations manager experienced in working in high-pressure environments. Detail-oriented team player with vast knowledge of medications and a customer-service guru ready to support business growth at Pharmacy with my 5 years of experience. Looking to leverage superb customer service and pharmacology knowledge to increase retention, revenue, and customer satisfaction with your pharmacy.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
2025 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and operational protocols.
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Trained and mentored pharmacy staff on best practices and procedural updates to improve service quality.
- Implemented workflow improvements that increased prescription processing efficiency by optimizing task delegation.
- Analyzed customer feedback to develop strategies for enhanced patient care and satisfaction within the pharmacy department.
- Managed budgetary concerns, optimizing resource allocation while maintaining high standards of service delivery.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
2024 - 2025
- Oversaw medication dispensing processes, ensuring compliance with regulations and safety standards.
- Mentored junior pharmacy technicians, enhancing team efficiency and knowledge retention.
- Streamlined inventory management procedures to minimize errors and optimize stock levels.
- Collaborated with healthcare providers to resolve medication-related issues and improve patient outcomes.
- Compounded and prepared sterile medications in compliance with safety protocols and regulations.
- Worked effectively in fast-paced environments.
- Provided bedside medication
Pharmacy Operations Manager (RXOM)
Walgreens Pharmacy
01.2023 - 2024
- Managed core pharmacy workflow and drives excellence in pharmacy operations. Coordinated and organized pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Leading performance management of technicians including making decisions and recommendations regarding discipline and termination. Followed constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Used constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness
Certified Pharmacy Technician
Walgreens Pharmacy
01.2022 - 01.2023
- I was responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
- Specialized in customer service best practices and share it with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Produced prescription labels and fulfilled medication orders according to the physician's request with 0% errors
Pharmacy Technician Trainee
Walgreens Pharmacy
01.2021 - 01.2022
- Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Resolved 71% of customer issues through keen listening without escalating to the supervisor
- Handled telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
Education
Bachelor of Science - Healthcare Administration, Healthcare
University of Houston Clear-Lake
Clear Lake06.2024
Skills
- Rx30
- Training and mentoring
- Professional ethics
- Operations management
- Insurance billing
- Google Calendar
- ZebraDesigner
- Customer service specialist
- Workflow optimization
- Pharmacy management
Certification
Certified Pharmacy Technician (CPhT), License no: 321896
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Pharmacy Operations Manager (RXOM)
Walgreens Pharmacy
01.2023 - 2024
Certified Pharmacy Technician
Walgreens Pharmacy
01.2022 - 01.2023
Pharmacy Technician Trainee
Walgreens Pharmacy
01.2021 - 01.2022
Pharmacy Operations Manager
Walgreen's Pharmacy
2025 - Current
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
2024 - 2025
Bachelor of Science - Healthcare Administration, Healthcare
University of Houston Clear-Lake