Janelle Stephens
Albany,GA
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Albany Area Primary Healthcare
Albany, GA
01.2020 - Current
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Organized work areas so that everything was easily accessible when needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Managed filing of prescriptions, both electronically and manually.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted with deliveries by verifying addresses, phone numbers, and payments.
- Delivering patients prescriptions when drivers are extremely busy or on vacation.
Front End Manager
U-Save-It Pharmacy
Albany, GA
8 2016 - 01.2020
- Handled the complaints and concerns of customers.
- Reviewed employee performance and determined areas in need of improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Handled money for customers and visitors.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Managed cash stock and inventory balances accurately.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Recommended and helped customers select merchandise based on their needs.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Maintained visually appealing and effective displays for the entire store.
- Processed all sales transactions accurately and in a timely fashion.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Trained new employees on company customer service policies and service level standards.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Compiled customer demographic, allergy and medical history.
Cashier Customer Service/Pharmacy Aide
Phillips Pharmacy
Albany, Ga
3 2007 - 8 2016
- Prevented store losses using awareness, attention to detail and integrity.
- Built and maintained effective relationships with peers and upper management.
- Marked clearance products with updated price tags.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Took special orders in person and over the phone to generate additional revenue.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Organized the store by returning all merchandise to its proper place.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed all sales transactions accurately and in a timely fashion.
- Offered exceptional customer service to differentiate and promote the company brand.
- Processed merchandise returns and exchanges.
- Accurately logged all daily shipping and receiving orders.
- Stocked and rotated inventory regularly.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Supported the pharmacist in preparing prescriptions daily.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Maintained clean and organized pharmacy shelving and work areas.
- Followed state and federal record keeping guidelines for legend drugs and controlled substances.
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Labeled all products appropriately, including cautionary and auxiliary labels.
Education
Associate of Science - Respiratory Therapy
Darton State College
Albany, GA2013
Skills
- Customer service
- Excellent communication skills
- Strong work ethic
- Proper labeling procedures
- HIPAA
- Resolving customer issues
- Verifying orders
- Troubleshooting malfunctioning equipment
- Processing payments
- Point of sale systems proficiency
- Organized
- Decision-making ability
- Insurance Verification
- Prescription Filling
- Order Verification
- Medication Dispensing
- Billing support
- Insurance Billing
- Team Collaboration
- RX30
- QS1 System
- Pioneer System
References
Latoya Grier
Pharmacy Technician
229-291-7804
Alexis Sherman
Pharmacy Technician
229-343-4400
Ashley Knoffler
Pharmacist
706-881-1418
Georgia Board of Pharmacy
STATE OF GEORGIA
LICENSE NO. PHTC065958
Timeline
Pharmacy Technician
Albany Area Primary Healthcare
01.2020 - Current
Front End Manager
U-Save-It Pharmacy
8 2016 - 01.2020
Cashier Customer Service/Pharmacy Aide
Phillips Pharmacy
3 2007 - 8 2016
Associate of Science - Respiratory Therapy
Darton State College