Dhruv Goel
New Castle,INDIANA
Summary
Punctual and honest with solid background in all kind of environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Cashier Manager
Marathon
Reynolds, IN
09.2020 - 12.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Skills:
- Gamification & Content Development
- Strong interpersonal skills to deal effectively with all business contacts
- Excellent customer service skills
- Professional appearance and demeanor
- Language: Able to communicate in English, in both written and oral forms.
- Profound ability to process cash transactions accurately.
- MS Excel, MS PowerPoint, MS Word.
- Built positive relationships with customers to increase repeat business
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Kept orderly and accurate accounting records by monitoring sales documentation
Realestate
Discover Homes Pvt Ltd
New Delhi, India
Education
BBA - Business Administration
Bhatnagar International School
03.2014
Skills
- Recruitment and Training
- Store Opening and Closing
- Positive Reinforcement
- Customer Service
Skills:
- Gamification & Content Development
- Strong interpersonal skills to deal effectively with all business contacts
- Excellent customer service skills
- Professional appearance and demeanor
- Language: Able to communicate in English, in both written and oral forms
- Profound ability to process cash transactions accurately
- MS Excel, MS PowerPoint, MS Word
- Computer Proficiency
- POS System Troubleshooting
- Google Analytics
- Team Leadership
Timeline
Cashier Manager
Marathon
09.2020 - 12.2022
Realestate
Discover Homes Pvt Ltd
BBA - Business Administration
Bhatnagar International School
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