Dhruvi Jani
Bartlett,IL
Summary
IT professional with strong background in troubleshooting and maintaining complex IT systems, ensuring seamless operations for clients. Known for exceptional problem-solving skills and commitment to team collaboration, driving successful results in dynamic environments. Reliable and adaptable, with proficiency in network configuration, hardware installation, and software updates.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
IT Field Service Technician
Insight Enterprise
Hanover Park, IL
05.2025 - Current
- Diagnosed and repaired hardware and software issues for diverse client systems.
- Provided on-site technical support to ensure seamless operations for end-users.
- Conducted routine maintenance checks to optimize system performance and reduce downtime.
Sales Experience Representative
Nordstrom
Schaumburg, IL
03.2024 - 01.2026
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Maintained product knowledge to assist customers effectively and promote sales initiatives.
Pharmacy Technician
CVS Pharmacy
Elgin, IL
02.2021 - 08.2023
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Data Entry Operator
Hanover Township Social Services
Hanover Park, IL
09.2020 - 02.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Proofread and edited documents to correct errors.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Business System Analyst
Sahajanand Herbal Care
Anand,GUJ
04.2017 - 07.2019
- Analyzed business requirements to develop effective system solutions and enhance operational efficiency.
- Collaborated with cross-functional teams to gather and document user needs for software enhancements.
- Implemented process improvements that streamlined workflows, reducing operational bottlenecks significantly.
Education
Bachelor of Science - Computer Science
Northern Illinois University
Dekalb, IL08-2026
Associate of Science - Computer Science And Programming
Elgin Community College
Elgin, IL01.2023
Skills
- Customer Service
- Recordkeeping and Documentation
- Data Entry
- Workflow Optimization
- Pharmacy Operations
- Remote support
- Help desk support
- Problem-solving
- Technical troubleshooting
- Multitasking Abilities
Timeline
IT Field Service Technician
Insight Enterprise
05.2025 - Current
Sales Experience Representative
Nordstrom
03.2024 - 01.2026
Pharmacy Technician
CVS Pharmacy
02.2021 - 08.2023
Data Entry Operator
Hanover Township Social Services
09.2020 - 02.2021
Business System Analyst
Sahajanand Herbal Care
04.2017 - 07.2019
Bachelor of Science - Computer Science
Northern Illinois University
Associate of Science - Computer Science And Programming
Elgin Community College