Dhvanish Shah
Queens,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Paris Baguette
Queens, NY
04.2021 - 03.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Shift Supervisor
Dunkin' Donuts
Queens, NY
06.2019 - 11.2021
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Recreational Aide
Promenade Nursing Home
Rockaway , NY
02.2018 - 03.2020
- Assisted in planning, organizing and leading recreational activities for patrons of all ages.
- Provided support to individuals with disabilities during recreational activities.
- Ensured safety protocols were followed while facilitating recreation programs.
- Maintained records of program attendance and participation levels.
- Performed administrative tasks such as filing paperwork and scheduling appointments.
Education
High School Diploma -
Queens Technical High School
New York06-2018
Some College (No Degree) - Business Administration
Laguardia Community College
New YorkSkills
- Financial Management
- Expense Tracking
- Workforce Management
- Staff Training and Development
- Complex Problem-Solving
Certification
- Food Protection License
Languages
English
First Language
Gujarati
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Timeline
General Manager
Paris Baguette
04.2021 - 03.2024
Shift Supervisor
Dunkin' Donuts
06.2019 - 11.2021
Recreational Aide
Promenade Nursing Home
02.2018 - 03.2020
High School Diploma -
Queens Technical High School
Some College (No Degree) - Business Administration
Laguardia Community College