Dhyana Richardson
Lancaster,TX
Summary
Energetic, results driven, and people-focused leader with expansive experience overseeing high-volume operations, full P&L accountability, and multi-level team development. Proven success driving sales growth, controlling costs, and optimizing operational efficiency while maintaining exceptional food quality and guest experience standards. Skilled in hiring, training, and coaching high-performing teams that consistently exceed performance goals. Recognized for building strong workplace culture, ensuring compliance with food safety and operational standards, and leading with integrity, accountability, and a hands-on leadership style. Passionate about developing people, delivering operational excellence, and driving sustainable business growth.
Overview
20
20
years of professional experience
Work History
Sales Designer
Closets by Design
01.2016 - Current
- Designed customized storage solutions based on client needs and space constraints.
- Collaborated with clients to visualize concepts using design software and 3D renderings.
- Successfully contributed a minimum of $30,000 in sales up to $60,000 monthly.
- Conducted product presentations, effectively showcasing features and benefits to clients.
- Implemented successful sales strategies that resulted in a higher closing rate for design projects.
- Expanded clientele base through targeted networking events and strategic partnerships within the industry.
- Scheduled installation dates, cash handling and all communication with each client.
- Managed project timelines, ensuring timely delivery of products and services.
- Developed strong client relationships through effective communication and follow-up.
- Conducted on-site measurements to ensure precise fit and functionality of designs.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Realtor
Lanee Scott Realtors
Duncanville, TX
09.2022 - 01.2026
- Facilitated property showings, providing clients with detailed market insights and neighborhood information.
- Negotiated purchase agreements and contracts, ensuring favorable terms for clients while adhering to legal requirements.
- Developed marketing strategies utilizing social media platforms to enhance property visibility and attract potential buyers.
- Conducted comprehensive market analyses to determine optimal pricing strategies for listings, driving competitive sales outcomes.
- Cultivated strong relationships with clients through personalized service and regular communication, enhancing customer satisfaction levels.
Store Manager
Follett Higher Education Group
Lancaster, TX
11.2019 - 06.2023
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales trends to develop targeted promotions and improve overall store performance.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback effectively.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Licensed Sales Producer
Allstate
Cedar Hill, TX
01.2016 - 05.2018
- Responsibly took payments for policy holders; cash handling.
- Reached out to current policy holders to perform an Insurance Review updating current contact information as well as reviewing current coverage, ensuring that all insurance needs are met.
- Contacted current policy holders from Cancellation Audit report to take/set up payment options and review coverage.
- Proficient with EAgent regarding task for the day and updating information each time in contact with customer.
- Worked agents current B.O.B (Book of Business) by reaching out to leads from EAgent, lead list and cross selling.
- Created professional relationships with local realtors for new clients and strategic marketing.
- Documented all conversation and transactions with each customer ensuring effective communication upon staff, client and Allstate.
- Developed and maintained strong client relationships to drive policy renewals and referrals.
- Conducted comprehensive needs assessments to tailor insurance solutions for clients.
Operations Manager/Trainer
Brinker International/Chilis Bar & Grill
Cedar Hill, TX
01.2006 - 01.2015
- Directed daily operations of a high-volume restaurant with oversight of 50 team members, ensuring compliance with company policies, cash handling procedures, and operational standards.
- Managed full-cycle hiring, onboarding, and training while coaching team members to achieve peak performance and career advancement.
- Led labor management, daily financial reporting, deposits, and petty cash controls to support overall profitability and cost efficiency.
- Consistently exceeded guest satisfaction benchmarks as measured by weekly Guest Experience Survey results.
- Implemented targeted marketing and guest engagement strategies that drove sales growth and strengthened community presence.
- Streamlined operational processes and led cost-saving initiatives that improved efficiency and increased overall restaurant profitability.
Education
Texas Real Estate License - Real Estate
Champion School of Real Estate
Dallas, TX09-2022
Property & Casualty License - undefined
Texas Department of Insurance
02.2017
TABC Certification - undefined
State of Texas
01.2006
AAS - History/Minority Studies
Prairie View A&M University
Prairie View, TX12.2005
Skills
- Persuasive selling
- P&L Management
- Sales Growth & Revenue Optimization
- Labor & Cost Control
- High-Volume Operations
- Team Building & Talent Development
- Hiring & Onboarding
- Food Safety & Compliance
- Inventory Management
- Guest Experience Excellence
- Performance Coaching
- Conflict Resolution
- Process Improvement
Timeline
Realtor
Lanee Scott Realtors
09.2022 - 01.2026
Store Manager
Follett Higher Education Group
11.2019 - 06.2023
Sales Designer
Closets by Design
01.2016 - Current
Licensed Sales Producer
Allstate
01.2016 - 05.2018
Operations Manager/Trainer
Brinker International/Chilis Bar & Grill
01.2006 - 01.2015
Property & Casualty License - undefined
Texas Department of Insurance
TABC Certification - undefined
State of Texas
Texas Real Estate License - Real Estate
Champion School of Real Estate
AAS - History/Minority Studies
Prairie View A&M University