DIABONAE PREER
Killeen
Summary
Customer-focused Retail Associate experienced in enhancing sales and delivering exceptional customer service. Built strong relationships and provided tailored product recommendations to meet customer needs and exceed expectations. Committed to driving sales and improving customer experiences through effective service initiatives.
Overview
6
6
years of professional experience
Work History
Retail Associate
Spencers
Killeen
10.2021 - Current
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
- Greeted customers, assisted in locating merchandise, and provided tailored recommendations to enhance shopping experience.
- Stocked merchandise, labeled items for clarity, organized displays by size or color, creating visually appealing arrangements.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assisted in the preparation and execution of physical inventory counts.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Addressed customer questions and concerns regarding products and services.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Created price tags and merchandise signs for new items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash register accurately and efficiently while processing payments from customers.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Ensured compliance with all company policies and procedures.
- Expedited newly received merchandise to sales floor.
- Followed loss prevention strategies, minimizing theft.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Performed price checks on items requested by customers.
- Engaged with customers to determine appropriate items to fit needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Assisted customers in finding products, answered questions, and made product recommendations.
Sales Associate
Mill’s Beauty Supply
Killeen
04.2024 - 06.2026
- Welcomed customers, guided product searches, and provided tailored recommendations to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Upsold additional items based on customer interests and needs.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves to maintain sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new associates on store policies, procedures, and customer service standards.
- Used technology resources to assist customers in locating and selecting items.
- I have also packed and shipped orders for customers who bought from us online.
Retail associate
Hot Topic
Killeen
06.2021 - 03.2024
- Guided customers in completing purchases, locating items, and enrolling in reward programs to foster loyalty and enhance sales.
- Ensured merchandise quality and arranged display area to enhance product visibility.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted in the preparation and execution of physical inventory counts.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Created price tags and merchandise signs for new items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated cash register accurately and efficiently while processing payments from customers.
- Organized merchandise displays to attract customers and promote sales.
- Updated customer information in the database system.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Expedited newly received merchandise to sales floor.
- Provided ongoing training for new staff members.
- Followed loss prevention strategies, minimizing theft.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Processed online orders and ensured timely delivery of items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Performed price checks on items requested by customers.
- Walked sales floor and remained aware of customer actions to maintain safe and secure a shopping environment.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Cashier
Mickey's Convenience Food Stores #22
Killeen
01.2020 - 06.2021
- Processed POS transactions including checks, cash, credit cards, and refunds to ensure smooth customer transactions.
- Reconciled cash drawer, resolving discrepancies to ensure financial accuracy at start and end of each shift.
- Greeted customers and provided assistance to enhance their shopping experience.
Education
High School -
Killeen High School
Killeen, TXSkills
- Retail sales
- Customer service
- Cash handling
- Cash management
- Inventory management
- Packed and processed online orders
- Returns and exchanges
- Shelf stocking
- Stocking and receiving
- Cleaning and sanitizing
- Store maintenance
- Merchandise display
- Upselling strategies
- Upselling techniques
- Loyalty promotion
- Attention to detail
- Computer literate
- Quick learner
- Proactivity
- Interpersonal relations
- Fashion sense
Timeline
Sales Associate
Mill’s Beauty Supply
04.2024 - 06.2026
Retail Associate
Spencers
10.2021 - Current
Retail associate
Hot Topic
06.2021 - 03.2024
Cashier
Mickey's Convenience Food Stores #22
01.2020 - 06.2021
High School -
Killeen High School