Diacia Brown
Information Technology Coordinator
Branford,CT
Summary
Dedicated IT Consultant offering 14+ years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
E/W Technology Coordinator/Helpdesk Technician
Sisters Of Notre Dame de Namur
Windsor, CT.
06.2021 - 06.2022
- Hours worked: 30hrs
- Oversee maintenance of all technology equipment for Sisters and staff ensure proper working order, update, virus and malware protection
- Evaluated and modified overall system's performance to safeguard integrity of network, server deployment, and security
- Provide support on desktop, wireless technology/devices and deployment of applications and new infrastructure
- Deployed and configured complex end-to-end business intelligence solutions on users’ workstations
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Deliver extensive training opportunities to sisters and staff on various platforms
- Researched and adopted new technologies to add value to existing offerings.
PC DESKSIDE TECHNICIAN
ABBTECH, IRS
Hartford, CT
04.2019 - 01.2021
- Worked: 40hrs
- Assisted in onboarding new agency employees
- Provide support on desktop, wireless technology/devices and deployment of applications and new infrastructure
- Deployed and configured complex end-to-end business intelligence solutions on users’ workstations
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Conduct detailed physical inventories and reconcile discrepancies with inventory databases.
SYSTEMS ADMINISTRATOR
Housing Authority Of New Haven
New Haven, CT
06.2006 - 02.2018
- Worked: 35hrs
- Provided IT solutions including planning/design/installation and configuration of software, identification of hardware and software standards, technical support and solutions for enterprise business problems, Office 365, administration of MS Enterprise 2003-2008 and email accounts and other hardware/software applications, set-up of network profiles, security and file sharing systems
- Configured, installed, and supported various network devices, LAN and WAN connectivity, routers, firewalls, and security
- Planned and coordinated projects from concept to successful implementation using real-time performance metrics to take a proactive versus reactive response to risks and opportunities
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Obtained contracts with vendors such as Canon, and HP to bring down annual cost for supply from $36K to $12K, 66% decrease
- Obtained competitive pricing for all mobile devices and reduced costs by 23%
- Developed collaborative working partnerships with business units, sharing ownership and accountability for goal attainment
- Establish goals, performance metrics and conduct real-time project tracking
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Education
Bachelor of Science - Information Technology/Cyber Security
North Carolina A & T State University
09.2022 - Current
Associate of Science - Computer & Network Administration
Branford Hall Career Institute
09.2002 - 05.2004
Skills
Office 365undefined
Timeline
Bachelor of Science - Information Technology/Cyber Security
North Carolina A & T State University
09.2022 - Current
E/W Technology Coordinator/Helpdesk Technician
Sisters Of Notre Dame de Namur
06.2021 - 06.2022
PC DESKSIDE TECHNICIAN
ABBTECH, IRS
04.2019 - 01.2021
SYSTEMS ADMINISTRATOR
Housing Authority Of New Haven
06.2006 - 02.2018
Associate of Science - Computer & Network Administration
Branford Hall Career Institute
09.2002 - 05.2004
Similar Profiles
Phyllis Kemper, OSUPhyllis Kemper, OSU
Moderator at Sisters of Notre Dame de NamurModerator at Sisters of Notre Dame de Namur
Kevin SyKevin Sy
Instructional Designer, Intern at Notre Dame De Namur UniversityInstructional Designer, Intern at Notre Dame De Namur University
Sondra ArntzenSondra Arntzen
Life Enrichment Director at School Sisters Of Notre DameLife Enrichment Director at School Sisters Of Notre Dame