Diadtrick Williams
Saint Hedwig,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Case Manager Specialist
AACOG
San Antonio, Texas
11.2024 - Current
- Conducted client assessments to identify needs and determine service eligibility, ensuring clients received appropriate support.
- Coordinated with community organizations to connect clients with essential resources, enhancing their access to necessary services.
- Provided crisis intervention for clients facing urgent challenges.
- Monitored client progress and adjusted support plans.
- Advocated for clients' rights during meetings with providers and stakeholders.
- Facilitated workshops educating clients on available services and benefits, empowering them to make informed decisions.
- Conducted home visits to assess living environment safety and support daily activities.
- Maintained accurate case notes in client management systems.
PHARMACY TECH REVIEWER
Centene
Santa Monica, California
12.2022 - 10.2024
- Collaborated with healthcare professionals to enhance patient medication safety.
- Processed prescription orders with pharmacy management software, ensuring timely and accurate fulfillment.
- Interpreted medication orders under pharmacist supervision to maintain accuracy.
- Entered patient profiles, billing details, and prescription orders into pharmacy systems, supporting seamless operations.
- Created and updated customer profiles, including demographics and allergies in pharmacy databases.
- Reported discrepancies in medication orders or filling processes promptly to on-duty pharmacist.
- Received and verified daily drug inventories, logging items into inventory system.
- Submitted claims to insurance companies for payment and reconciled EOBs, facilitating effective financial tracking.
Case Manager Coordinator
ENSEMBLE
HOUSTON , TX
09.2020 - 12.2022
- Coordinated client intake processes to ensure accurate case documentation and streamlined service delivery.
- Collaborated with multidisciplinary teams to address client needs and service plans.
- Facilitated effective communication between clients and external service providers to enhance client support.
- Monitored case progress and ensured compliance with organizational policies and procedures.
- Provided training and support to new staff on case management protocols.
- Conducted regular assessments to evaluate client progress toward goals.
- Organized community resource referrals to enhance client access to services.
- Delivered crisis intervention services during critical situations.
- Promoted collaboration across multiple service lines to support clients.
- Acted as a liaison between multiple agencies providing assistance to clients.
- Coordinated referrals for mental health services, substance abuse treatment programs or other necessary services.
- Researched available resources in the community that could benefit clients' recovery process.
- Assessed client eligibility for government benefits such as Medicaid or Social Security Disability Insurance.
Medical Billing Supervisor
PRECISE HEALTHCARE
ATLANTA , GA
06.2007 - 08.2020
- Led medical billing team to achieve accurate submission of claims.
- Coordinated with insurance companies to efficiently resolve claim disputes, reducing processing time.
- Conducted regular audits to identify errors or discrepancies in billing activities.
- Implemented process improvements that enhanced accuracy and efficiency in billing.
- Trained staff on new billing software and compliance with industry standards.
- Developed training materials for onboarding new billing personnel effectively.
- Built relationships with insurance companies to effectively manage the appeals process.
- Responded promptly to inquiries regarding bills or payments from patients and insurers.
Education
High School Diploma -
Continental ACADEMY
Miami, FL06-2002
Skills
- Case Manager with 19 years of experience delivering client-centered care, conducting comprehensive assessments, and developing individualized case plans Demonstrates strong advocacy, coordination, and communication skills to connect clients with services, maintain regulatory-compliant documentation, and improve outcomes Collaborative team player skilled in multitasking, prioritization, and continuous follow-up, seeking to expand impact through efficient case management and cross-disciplinary partnerships
- Client assessment
- Crisis intervention
- Resource coordination
Additional Information
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Timeline
Case Manager Specialist
AACOG
11.2024 - Current
PHARMACY TECH REVIEWER
Centene
12.2022 - 10.2024
Case Manager Coordinator
ENSEMBLE
09.2020 - 12.2022
Medical Billing Supervisor
PRECISE HEALTHCARE
06.2007 - 08.2020
High School Diploma -
Continental ACADEMY