Diahann Edwards
Syracuse,NY
Summary
Dynamic professional with a proven track record at Autoinsue Agency, leveraging insurance product expertise and exceptional client relationship management to enhance customer satisfaction and drive results. Skilled in risk assessment and adept at fostering educational growth, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
37
37
years of professional experience
Work History
Licensed Insurance Agent
Autoinsue Agency
08.2004 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Teacher
Syracuse City Schools
08.1987 - 06.2001
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Customer Service Representative
Fear Insurance Agency
Syracuse, NY
08.2001 - 08.2002
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Education
Sales School - Life Accident And Health Insurance
Combinded Life
Latham, NY03.2003
Bachelor Of Arts And Science - Education K-12 Concetration in English
SUNY OSWEGO
Oswego, NY05.1997
Associate Of Arts And Applied Science - Music
Onondaga Community College
Syracuse, NY08.1984
Skills
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- New Agent Training
- Underwriting principles
- Customer Service
- Licensed Insurance Agent
Timeline
Licensed Insurance Agent
Autoinsue Agency
08.2004 - Current
Customer Service Representative
Fear Insurance Agency
08.2001 - 08.2002
Teacher
Syracuse City Schools
08.1987 - 06.2001
Sales School - Life Accident And Health Insurance
Combinded Life
Bachelor Of Arts And Science - Education K-12 Concetration in English
SUNY OSWEGO
Associate Of Arts And Applied Science - Music
Onondaga Community College