Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Gullett

Belzoni,MS

Summary

Proven insurance sales expert with a track record of enhancing client relationships and retention rates at Family Insurance Agent. Leveraged risk assessment knowledge and policy management skills to tailor insurance solutions, achieving high client satisfaction. Excelled in customer service, ensuring transparent communication and personalized support. Continuously expanded insurance product expertise through ongoing education. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Licensed Insurance Agent

Family Insurance Agent
12.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.

Secretary-Administrative Assistant

Family Insurance Service
05.2001 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Education

High School Diploma -

Humphreys County High School
Belzoni, MS
05.1982

Skills

Insurance sales expertise

Risk Assessment Knowledge

Insurance product expertise

Client Relationship Management

Policy Management

Customer Service

Customer follow-up

Auto insurance

Quotes and sales

Policy Knowledge

Policy writing

Property insurance

Claims reporting systems

Client Service

Timeline

Licensed Insurance Agent

Family Insurance Agent
12.2022 - Current

Secretary-Administrative Assistant

Family Insurance Service
05.2001 - Current

High School Diploma -

Humphreys County High School

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Tina Gullett