Melissa Rojas
Comanche,OK
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
TTEC
06.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Yard Driver
Iceberg Enterprises
09.2020 - 10.2022
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Performed preventive care and maintenance for machine and vehicle operations.
Over the Road Truck Driver
Leonard's Express
05.2019 - 09.2020
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
- Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
Regional Truck Driver
Intracity Dispatch
05.2017 - 04.2019
- Improved customer satisfaction by providing professional and courteous service during deliveries.
- Increased productivity by managing hours of service effectively, maximizing drive time while staying within regulatory limits.
- Maintained excellent safety record with diligent pre-trip inspections and strict adherence to regulations.
- Navigated challenging road conditions safely, avoiding accidents and damage to the cargo.
- Handled unforeseen challenges calmly, communicating promptly with dispatchers to find solutions in a timely manner.
Over the Road Truck Driver
McComb Hauling
05.2015 - 05.2017
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
- Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
Education
Associate of Applied Science - Business Management
Glen Oaks Community College
Centreville, MISkills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- Self-motivation and discipline
- Communication abilities
- Basic mechanical knowledge
- Strong Work Ethic
- Safe Driving
- Dependable and reliable
Timeline
Licensed Insurance Agent
TTEC
06.2023 - Current
Yard Driver
Iceberg Enterprises
09.2020 - 10.2022
Over the Road Truck Driver
Leonard's Express
05.2019 - 09.2020
Regional Truck Driver
Intracity Dispatch
05.2017 - 04.2019
Over the Road Truck Driver
McComb Hauling
05.2015 - 05.2017
Associate of Applied Science - Business Management
Glen Oaks Community College
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