Diahanna Gaetani
Esthetician
Lindenhurst,NY
Summary
Reliable and upbeat Esthetician successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Lancome Beauty Advisor
Ulta Beauty
Current - Current
- Building business through creating new clients,keeping up with daily counter sales
- Weekly inventory and restocking of products
- Coordinating sales events for Lancome monthly
- Listen to customer needs and desires to identify and recommend optimal products.
- Maintained counter and display areas for cleanliness and organization.
- Trained new staff in product knowledge.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Clinique Consultant
Ulta Beauty
11.2022 - 03.2023
- Responsible for weekly sales goals
- Building business through creating new clients
- Weekly inventory and restocking of products
- Coordinating sales events for Clinique quarterly
- Onboarded and managed new client accounts to boost retention rates.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Associate
Massage Envy
03.2020 - 08.2020
- Confirmed next day client calls and made appointments
- Kept clinic clean, sanitized, completed laundry and garbage tasks
- Abided by Covid protocol took temperatures, client check in, washing hands and CDC questionnaire
- Opened/closed clinic
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Used internal software to process reservations, check-ins and check-outs.
Prestige Beauty Advisor
ULTA Beauty
05.2019 - 03.2020
- Built relationships with customers
- Greeted, assisted and signed up loyalty customers, opened up Ulta MC accounts and worked register
- Applied and retained information through training modules
- Assisted with product placement on the floor, maintained cleanliness of all shelves and put overstock away
- Attended vendor events, learned about products, how to sell and maintain sale goals
- (Impacted by COVID)
- Facilitated client appointments for special events such as weddings or proms, delivering expert makeup application services that exceeded expectations.
Education
Vocational - Esthetics Program
Long Island Nail & Skin Institute
Bethpage, NY05.2024
Executive Secretarial Certificate -
Katharine Gibbs Business School
Melville, NY01.1995
Skills
- Veevo scheduling software
- Quickbooks Enterprise Solutions
- Goal Setting
- Integrity and Honesty
- Teamwork and Collaboration
- Team Management
- Multitasking
- Client Engagement
- Type 70-80 wpm
- Shorthand 70 wpm
- Good Telephone Etiquette
- Friendly, Positive Attitude
- Time Management
- Microsoft Office
Timeline
Lancome Beauty Advisor
Ulta Beauty
Current - Current
Clinique Consultant
Ulta Beauty
11.2022 - 03.2023
Front Desk Associate
Massage Envy
03.2020 - 08.2020
Prestige Beauty Advisor
ULTA Beauty
05.2019 - 03.2020
Vocational - Esthetics Program
Long Island Nail & Skin Institute
Executive Secretarial Certificate -
Katharine Gibbs Business School
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