Lisa Gold
Summary
Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver.
Overview
14
14
years of professional experience
Work History
Lancome Beauty Advisor
Macy*s
09.2021 - Current
- Delivered personalized product guidance and recommendations to align with customer requirements.
Skincare Counter Manager
Macy*s
Indianapolis, IN
09.2020 - 08.2021
- Managed customer service staff and provided guidance in resolving customer issues.
Jewelry Business Manager
Macy*s
Mays Landing, NJ
02.2018 - 02.2020
- Tier 2 Sales Manager. Managed a staff of 12 in a $4 million jewelry counter in both Fine and Fashion Jewelry, and Watches. Staff included both Clerical, Sales and Lead associates. Provided coaching to ensure proficiency in meeting sales, credit and My Client goals. Managed schedules to suit business needsand ensured proper signing for sales. Gauranteed smooth processing of Fullfillment and BOPs orders and the maintenance of proper counter standards and records. Prepared and conducted bi-annual inventories.
Jewelry Business Manager
Macy*s
Scranton, PA
08.2016 - 02.2018
Sales Associate, Selling Supervisor
Macy*s
Scranton, PA
10.2010 - 07.2016
- Greeted customers and provided exceptional customer service.
Education
J.D. -
University of Dayton School of Law
Dayton, OHBachelor of Arts - Diplomacy and Foreign Affairs
Miami University
Oxford, OHSkills
- Customer Service
- Product Presentation
- Customer Needs Assessment
- Relationship Building thru My Client
- Event Planning
- Sales expertise
- Flexibility and Adaptability
- Team Collaboration
- Organization and Multitasking
Timeline
Lancome Beauty Advisor
Macy*s
09.2021 - Current
Skincare Counter Manager
Macy*s
09.2020 - 08.2021
Jewelry Business Manager
Macy*s
02.2018 - 02.2020
Jewelry Business Manager
Macy*s
08.2016 - 02.2018
Sales Associate, Selling Supervisor
Macy*s
10.2010 - 07.2016
J.D. -
University of Dayton School of Law
Bachelor of Arts - Diplomacy and Foreign Affairs
Miami University
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